PERSOL are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their 24/hour team based within Sydney's Eastern suburbs. Your role will be to provide exceptional customer service experience.

This is a high volume and fast paced role in which you are required to provide accurate connections to Police, Fire and Ambulance dispatchers across the country at the request of the customer. You will be required to follow strict protocols and procedures to ensure every call is answered quickly, efficiently, and correctly. Calls are KPI measured and high-quality service must be provided on every call.

We are looking to hire multiple Team members who are available to commit on specific AFTERNOON shifts (Tuesday, Wednesday, Saturday) from 1:00 pm or later. These roles will start by early November 2025. All shifts are 8h with 30 min lunch break.

There is also an opportunity to work full-time hours, and must include specific AFTERNOON shifts on Tuesday, Wednesday, and Saturday.

WHAT YOU WILL DO

• Answering calls from all over Australia
• Efficiently connecting all emergency calls to Police, Fire or Ambulance dispatchers
• Provide consistent and high-quality service
• Ensuring customers are treated with an empathetic approach
• AFTERNOON Shift - Must be available Tuesday, Wednesday, Saturday starting from 1:00 pm

WHAT YOU NEED TO HAVE

• Previous customer service experience ideally within a contact centre or face to face environment.
• Can commit to more than 3x shifts per week including the required AFTERNOON shifts
• A stable working history
• Positive and resilient outlook
• Strong problem-solving skills
• Excellent verbal and written communication skills
• A "Can Do" attitude

HOW TO APPLY

You must have the right to live and work in Australia to apply for this role. Click "APPLY NOW" to register for this role.

Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.

[email protected]

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.