About the Company

Our client is an NFP organisation.

Duties

Within this role, you will be responsible for:

• Acting as the first point of contact for maintenance requests via phone and shared inbox
• Logging and allocating jobs to contractors while keeping stakeholders updated
• Prioritising and tracking work orders and following up to ensure timely completion
• Liaising with contractors and site staff to schedule works and resolve issues
• Maintaining accurate records and job notes in maintenance systems
• Processing invoices and supporting general facilities administration
• Updating contractor details and compliance documentation
• Assisting with any ad-hoc administrative duties to assist the team

Skills & Experience

• 2+ years' experience in a Customer Service / Account Manager / Call Centre role
• Proven ability to prioritise and manage multiple requests at once
• An understanding of property maintenance and experience coordinating trades
• Confident communicator with the ability to manage stakeholders professionally and calmly
• Highly organised, proactive, and solutions-focused, with strong administrative skills
• Comfortable using multiple CRM systems
• Able to work independently as well as collaboratively within a team environment

• Experience in not-for-profit/community environments desirable
• Current Working with Children Check and NDIS Worker Screening

Culture & Benefits

• Immediate start available for the right candidate.
• Work-from-home flexibility for a better work-life balance.
• Collaborative and supportive team environment.
• Strong organisational values in the NFP sector.
• Salary packaging options & annual leave loading to maximise your take-home pay.
• Onsite parking for ease and convenience.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013316398BS

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