Piermont Retreat is located on Tasmania's beautiful East Coast, near the charming town of Swansea. The property features a mix of self-contained cottages, modern residences, and spa suites with stunning views of Great Oyster Bay. It is also home to Homestead Restaurant, one of the East Coast's top dining venues, known for its casual yet refined atmosphere and coastal views.

We are seeking an experienced Guest Services & Reservations professional to join our Front Office team. This role is essential for delivering outstanding guest experiences and supporting other departments, including marketing and events. You will work closely with the senior management team to oversee daily operations, assist with administrative tasks and reporting, provide staff training, and help develop effective structures and processes to maintain Piermont Retreat's high standards across all departments.

What you'll be doing

Providing exceptional customer service to all guests, ensuring a welcoming and memorable experience

Handling all guest enquiries and reservations in a timely and professional manner

Answering incoming calls, responding to emails and managing online booking systems

Assisting with guest check-in and check-out processes

Responding to guest feedback and resolving any issues or complaints

Maintaining detailed records and reporting on key guest service metrics

Supporting other front office and guest services duties as required

What we're looking for

Previous experience in a customer service or hospitality role, ideally in a front office or reservations position

Minimum 2 years' experience in a customer service or hospitality role, ideally in a front office or reservations position

Excellent communication and interpersonal skills with a friendly, professional manner

Strong organisational skills and attention to detail

Ability to work effectively in a team and independently to meet deadlines

Competent in using reservation systems (preferably Newbook and Sevenrooms)

Knowledge of the local area and tourism industry would be an advantage

Passion to take ownership and make your own

Flexibility to work within a 7-day roster including weekends and public holidays

What we offer

At Piermont Retreat, we are committed to providing our employees with a supportive, rewarding and flexible work environment. This role offers opportunities for career development, competitive remuneration and a range of staff benefits.

To apply, email your resume and a cover letter introducing yourself to [email protected].

Please note applications for sponsorship will not be considered, we do not qualify for 88 days for Working Holiday Visa Holders.

Candidates must have unrestricted rights to work in Australia.