About us

Ubuntu Behaviour Support Pty Ltd is a leading provider of behaviour support services in the Cairns region. Our mission is to empower individuals and families by delivering high-quality, evidence-based behaviour support interventions that promote independence, well-being, and inclusion. With a strong focus on collaboration and a deep commitment to our local community, we are dedicated to making a positive impact on the lives.

About the Role

Reporting to the Business Manager, you'll play a pivotal role in ensuring the smooth running of operations across multiple divisions. Your responsibilities will include diverse and interesting administrative duties if you love to be organised. This role has the potential to be part-time or full-time.

Administrative & Operational Support

• Manage communications, scheduling, and task tracking for the Business Manager

• Maintain documentation, registers, and filing systems

• Liaise with internal teams and external stakeholders

• Provide basic IT support and escalate issues as needed

NDIS Billing & Compliance

• Submit NDIS claims and ensure billing accuracy

• Stay up to date with NDIS Price Guides and compliance requirements

• Maintain audit-ready documentation

Client Onboarding & Service Agreements

• Onboard new clients using standard templates

• Update referral forms in line with NDIS changes

• Coordinate participant allocation with Lead Practitioners

HR & Staff Coordination

• Support recruitment logistics and onboarding

• Support the maintenance documentation and registers

Support for Behaviour Support Practitioners

• General administrative support

• Assist with resource development

• Schedule meetings and training sessions

About You

You're a confident multitasker with a keen eye for detail and a strong sense of initiative. You'll bring:

• Minimum 2 years' proven experience in administrative or operational support roles

• Solid understanding of NDIS systems and compliance (minimum 12 months' experience preferred)

• Excellent organisational and communication skills

• Ability to work independently

• Advanced proficiency in Microsoft Office and relevant NDIS platforms

• NDIS Worker Clearance and Working with Children Check

• Current driver's licence and reliable transport

Why Join Us?

• Be part of a purpose-driven organisation making a real impact

• Enjoy a flexible work schedule and supportive team culture

• Gain exposure to a wide range of operational functions

• Work in a role that offers both structure and variety

Ready to make a difference?

Apply now with your resume and a brief cover letter outlining your experience and interest in the role.