Be part of the great student service team at Monash University, Caulfield campus!

Are you passionate about providing excellent customer service? We’re looking for a motivated and customer-focused Student Services Officer to join this vibrant team!

This is your opportunity to work in a dynamic, multi-channel environment, supporting students, staff, and the Monash community through phone, email and face-to-face interactions.

If you are the right person for the role, you’ll:

• Be the first point of contact for a wide range of enquiries from students, staff, and the public.
• Deliver expert advice and high-quality support via phone, email, and some face-to-face
• Maintain high service standards, ensuring privacy, confidentiality, and timely issue resolution.
• Maintain and update records and data to ensure smooth operations.
• Collaborate closely with your team members to ensure excellent service delivery.
• Contribute fresh ideas and feedback to help us constantly improve.
• Stay updated and ready to share the latest information with customers and colleagues.

Are you:

• Available to work onsite, 5 days per week for a minimum period of 3 to 6 months
• Friendly and professional
• A team player who thrives in a fast-paced, busy environment.
• A clear and confident communicator who enjoys interacting with a diverse community
• A natural problem solver who is resilient and remains calm under pressure
• Someone who shows initiative
• Someone who shows great attention to detail
• Able to research solutions, and are you confident to learn?

To be successful, you will need to have

• Experience in a customer-facing or contact centre environment.
• Advanced verbal and written skills
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• High levels of computer literacy and confidence to learn systems such as Microsoft Office, Salesforce, Genesys, Slack and other in-house systems
• A current Employee (paid) Working with Children Check (or willingness to obtain one).
• A passion to meet service KPIs and offer exceptional customer experiences

Ready to bring your energy, initiative, and passion for service to this supportive team? This is a 3 to 6 month casual contract role starting in November. If you believe you’re a great fit for the role, apply now. We would love to hear from you!