About Hepatitis ACT

Hepatitis ACT is committed to improving liver health and reducing the transmission and impact of blood-borne viruses (BBVs) such as hepatitis B and C in the ACT. We provide services including health promotion, point-of-care testing, needle and syringe programs, support services, and community engagement. Our strategic vision is to eliminate hepatitis B and C by 2030 and to lead the way in liver health advocacy, education, and support.

About the Role

The HepLink Project Officer delivers the HepLink program at ACT level, supporting people affected by viral hepatitis to access information, testing, treatment and care. The role combines direct client support, service navigation, data collection, and building strong referral networks. The Project Officer also contributes to national program by working with colleagues across Australia.

Key Responsibilities

Act as a local point of contact (“concierge”) for people affected by viral hepatitis.

Provide information, brief interventions, advocacy, and referrals across multiple access points (phone, email, text, webchat, face-to-face, outreach).

Ensure services are accessible, culturally safe, and stigma free.

Respond to local enquiries, provide advice, and connect clients to services.

Collaborate with the HepLink Nurse Navigator for seamless support.

Build and maintain relationships with health, community and Commonwealth-funded services.

Establish stigma-free service networks and promote referral pathways.

Develop and maintain clear referral pathways for testing, treatment, and support.

Provide warm referrals and track outcomes to improve service navigation.

Support and deliver targeted outreach activities based on local needs.

Promote HepLink and national hepatitis campaigns within the community.

Collect and manage client and program data accurately and securely.

Contribute to program monitoring, evaluation, and quality improvement.

Participate in national HepLink working groups and capacity building initiatives.

Support continuous improvement and integration of new services.

Key Selection Criteria

Essential

Minimum 1 year experience (paid or voluntary) in community services, health, or AOD (alcohol and other drugs) settings.

Ability to plan, deliver, or support projects or programs.

Strong communication and interpersonal skills, with confidence engaging people from diverse backgrounds.

Good organisational and record-keeping skills.

Commitment to cultural safety and reducing stigma and discrimination.

Desirable

Relevant qualifications (e.g. community services, public health, nursing, AOD, or related field).

Understanding of viral hepatitis, liver health, or harm reduction.

Local knowledge or connections with affected communities.

Mandatory

Full working rights in Australia.

Working with Vulnerable People (WWVP) check (or ability to obtain).

National Police Check (or ability to obtain).

Current Australian driver’s licence.

Conditions

Classification: SCHADS Award Level 3.3 - 4.1 depending on experience

Hourly rate: $40 – $44 + Salary sacrifice benefits

Employment Type: Full-time, Fixed Contract - 12 months

If you have further questions about the role or need additional information, please email [email protected]