Administration Employee Support Officer (Fixed-Term Contract)

Location: Melbourne or Newcastle (Hybrid)
Contract: Fixed-term | Salary: ~$75,000 per annum
Hours: Monday, 8:30am – 5:30pm

Purpose of the Role
This position acts as the first point of contact for all payroll and employment-related queries. The role supports the Payroll Team by managing high volumes of employee communications, resolving straightforward queries, and escalating complex matters to payroll specialists as needed. It’s a fast-paced, communication-heavy role requiring accuracy, empathy, and efficiency.
Key Responsibilities

• Respond to 50+ daily queries via email, Workday help tickets, and central payroll mailbox (approx. 30–40 emails/day).
• Handle employee requests related to payslips, tax, leave balances, timesheets, and expense claims.
• Investigate and triage complex issues before escalating to the payroll specialists.
• Maintain and update checklists, logs, and SharePoint sites for query tracking and process improvement.
• Communicate clearly and professionally with employees to explain payroll outcomes, leave entitlements, and reconciliation details.
• Support with leave and salary reconciliations (no payroll processing).
• Collaborate with payroll and HR colleagues in a high-volume, “pressure cooker” environment.

Systems and Tools

• Workday – ticketing and employee self-service queries
• SAP – payroll processing and payslip generation (no direct processing required)
• SharePoint, Outlook, MS Teams – document management and communication

Key Skills and Attributes

• Strong communication and customer service skills – ability to explain payroll matters clearly and empathetically.
• Attention to detail and ability to handle large volumes of queries accurately.
• Basic understanding of payroll concepts, Fair Work legislation, and leave entitlements.
• Proficient with Microsoft Office and digital collaboration tools.
• Demonstrated ability to work under pressure and manage competing priorities.

If you have the relevant skills and experience, please apply now with your up-to-date CV (in Word format)