Lead a portfolio that changes lives. As General Manager, Vocational Services for Access Industries, you’ll set direction and deliver impact across vocational, training, and support programs; lifting quality, compliance, and outcomes at scale.

You will integrate and elevate Welfare & Support, Quality & Safeguards, Customised Employment, Employment Services, and the RTO, ensuring consistent, person-centred services and robust governance across all sites.

You’ll champion the organisation’s Integrated Disability Employment Strategy, driving service excellence, continuous improvement, and workforce capability.

Key Responsibilities:

Leadership & Strategy

• Set a strategy for vocational and employment services aligned to purpose and growth
• Build a culture of quality, accountability, and improvement
• Advise the CEO/Board on performance, risk, and opportunity

Operations & Service Delivery

• Oversee multi-site program delivery and service integration
• Own budgets, KPIs, and workforce planning
• Lead service innovation to improve participant outcomes

Quality, Safeguarding & Compliance

• Ensure NDIS Practice Standards, WHS, and legislative compliance
• Oversee incidents, restricted practice,s and audit readiness
• Embed safeguarding culture and continuous improvement systems

People & Culture

• Lead a high-performing, multi-disciplinary team
• Foster collaboration, inclusion and clear accountability
• Lift capability through coaching, training, and leadership

Stakeholder Engagement

• Build strategic partnerships (NDIS, DSS, DES, sector networks)
• Represent the organisation across forums and industry bodies
• Collaborate with peer GMs (Operations & Delivery, Sales/Marketing, HR) to align plans and outcomes for clients

Key Requirements

• Senior leadership in disability/community/human services
• Deep knowledge of NDIS, DES, and/or supported employment
• Proven success in managing KPIs, governance, and operational performance
• Track record in change leadership and service improvement
• Excellent communication, stakeholder, and financial management skills

Qualifications

• Tertiary qualifications in Disability, Community Services, or a related field
• 7+ years’ management & leadership experience in the sector
• Current Driver’s Licence & NDIS Worker Screening Check

Enquiries & How to Apply
For further information or a confidential discussion, contact Jenny Rosser on 0435 242 908 or [email protected] to request the Candidate Information Pack.