Job Title: Ecommerce & Customer Service Assistant - Luxury Fashion Brand
Location: Alexandria
Reports To: Ecommerce Manager
Department: Ecommerce

About the Role:
We are seeking a proactive and detail-oriented Ecommerce & Customer Service Assistant to join our growing team. This role is perfect for someone who thrives in a fast-paced, collaborative environment and enjoys supporting both customers and digital operations. You will be at the heart of delivering a seamless online shopping experience while contributing to the overall success of our ecommerce initiatives.

Key Responsibilities:

Customer Service:

Respond promptly to customer inquiries via email, live chat, social media, and occasionally phone.

Resolve order-related issues, including shipping, returns, exchanges, and sizing questions.

Troubleshoot payment, order, and website issues efficiently.

Maintain up-to-date knowledge of products, policies, and promotions.

Support occasional evening showroom events.

Ecommerce & Website Management:

Ensure the website is always fully functional, up-to-date, and aligned with best practices.

Regularly audit and improve site content and product merchandising.

Manage daily product tagging and updates.

Create new collections and execute sales markdowns in Shopify (and other platforms as needed).

Assist in ecommerce projects, testing functionality, and attending web development meetings.

Proactively resolve issues to optimize the customer experience.

Product & Content Management:

Upload seasonal products and ensure merchandising is optimized for sales.

Support ecommerce photoshoots as required.

Reporting & Monitoring:

Prepare weekly, monthly, and quarterly ecommerce reports.

Track faulty product reports, out-of-stock items, and unfulfilled orders.

Team Collaboration:

Work closely with the Client Team and wider business to support ecommerce goals.

Demonstrate a proactive and can-do attitude.

Take initiative in self-development and training.

Requirements:

1-2 years' experience in a customer service or ecommerce role.

Experience with Shopify and strong understanding of website functionality.

Technical proficiency in Microsoft Office Suite, especially Excel.

Analytical mindset with a focus on data-driven decision-making.

Strong problem-solving abilities and interest in project management.

Excellent attention to detail and time management skills.

Ability to work independently while being a collaborative team player.

Why Join Us:
This is an exciting opportunity to grow your career in ecommerce and customer service within a dynamic, supportive team. You'll gain hands-on experience in both digital operations and client-facing support while contributing to the success of a fast-moving online business.

To apply please email, [email protected]