Customer Journey & CRM Manager

Salary: $100k–$125k + super (commensurate with experience)
Reports to: Head of Marketing or Head of Revenue
Location: Whitsundays HQ / Townsville / Mackay (hybrid considered)
Type: Full-time

Why Join GET?

Green Energy Technologies (GET) is Queensland’s #1 solar installer.
Since 2010, we’ve helped thousands of households and businesses cut bills and carbon through smarter energy systems.

With 90+ staff across North Queensland and consistent 30% year-on-year growth, we’re now building the next generation client journey — powered by data, automation, and AI.

If you love connecting systems, streamlining workflows, and creating better customer experiences, you’ll thrive here.

The Role in One Line

Own the data, tools, and journeys that help leads flow smoothly through every stage — from first click to raving fan.

What You’ll Do

Integrate & streamline: Connect Pipedrive, Xero, Mailchimp, Kartra, Google Suite, Elementor, Canva, SEMrush, and SMS tools (Podium/JustCall) into one cohesive funnel.

Design lifecycle journeys: Automate email/SMS flows that nurture, educate, and re-engage prospects.

Build custom GPTs: Create AI assistants that answer FAQs, engage leads, and support customers 24/7.

Maintain data discipline: Keep UTMs, schema maps, and dedupe rules tight for clean reporting and CRM hygiene.

Report effortlessly: Build dashboards in Google Sheets/Looker Studio/Google Sites that show funnel health, campaign ROI, and business insights.

What Success Looks Like

Nurture flows running and generating warmer, more engaged prospects.

GPTs capturing and converting leads around the clock.

Sales saying: “These leads are better prepared.”

More sales are coming through from well-designed follow-up workflows

Smooth data flow between marketing, sales, finance, and service.

Leadership using your reports weekly to guide decisions.

You’ll Bring

3–6+ years in CRM / Lifecycle / Marketing Automation / Customer Journey + Optimisation roles.

Hands-on experience integrating CRMs and ESPs (e.g. Pipedrive, Mailchimp).

Solid automation skills (Zapier, Make, or API connections).

Experience with Google Suite, Elementor, Canva, SEMrush.

Curiosity to explore AI, GPTs, and next-gen tools.

A track record of designing journeys that lift engagement and conversion.

Bonus points for:

Integrating finance systems (e.g. Xero) into sales/marketing workflows.

Experience in trades, services, or high-ticket consumer industries.

Salary & Benefits

$100k–$125k + super (based on experience).

Purpose-led work: helping decarbonise Australian communities.

True ownership of the lifecycle and freedom to shape the stack.

Supportive culture with real career progression.

Budget for tools and professional development.

How to Apply

Send your CV plus a short example (1–2 paragraphs) of a lifecycle journey or automation you’ve built — and the results it delivered and why you believe you're a great fit for this role. Screenshots or Looms welcome.