About the role:

We are currently seeking a motivated and customer-oriented professional to join us as a customer experience officer and fleet detailer. In this all-rounder role, you will be undertaking several different tasks required in a car rental operation.

The ideal candidate will be enthusiastic about travel, possess excellent interpersonal skills, and understand the significance of delivering top-notch customer service. Full training will be provided to set you up for success.

Key Attributes and Experience:

Great interpersonal skills, ability to connect with customers and a positive attitude

Ability to provide exceptional customer service and experience

Computer literacy skills required – Microsoft suite and emails

The ability to work alone and as part of a team

Flexibility to work on a rotating shift roster - 7-day shift work, including weekends and public holidays

Experience in vehicle detailing or cleaning (preferred but not essential)

Local knowledge of Tasmania (preferred but not essential)

The main duties include:

Managing and supporting reservations

Speaking with customers face-to-face, over the phone and via email to manage and encourage bookings

Keeping an up-to-date register of bookings

Handling customer pick-up

Undertaking the pick-up paperwork for customer bookings, including explaining the rental agreement

Selling additional over-the-counter rental products

Picking up customers from the airport

Handling vehicle returns

Inspecting and recording vehicle damage

In some instances, dropping customers off at the airport

Fleet Management and detailing

Ensuring vehicles are cleaned, presented to the correct standard, and ready for the next customer

Dropping off and picking up vehicles for maintenance

Maintaining a clean and safe working area

Other duties:

There may be other related duties that need to be undertaken as part of the role.

If you are a motivated and outgoing individual with a proven track record in customer service, we would love to hear from you.

Perks of the job

Competitive salary

Opportunity to grow with a growing company

Training to improve your skills and know-how

Discount rental for family and friends

An extra paid “travel day” off

About Alice Car Rental

At Alice Car Rental, we help visitors and travellers explore and experience the best that Australia has to offer. We are committed to providing our customers a smooth, hassle-free and affordable travel experience. We are a small but growing business with branches in Northern Territory and Tasmania. We are seeking individuals who are looking for long-term employment and to grow with the business.