Service Delivery Specialist

• Sydney, NSW
• $85,000 + superannuation
• Rapidly Growing business

Are you a natural problem-solver who thrives on variety?

Do you enjoy getting hands-on with technology and helping customers keep their businesses running smoothly? If so, they want you on their team.

We’re looking for a Service Delivery Technician to join their close-knit Service Delivery team. This is the last line of defence for customer issues - when their Help Desk and Customer Service teams can’t resolve a problem, you step in.

Whether it’s troubleshooting EFTPOS terminals, installing new systems, or finding outside-the-box solutions on-site, you’ll make sure their customers can take payments without interruption.
What you’ll be doing

• Acting as the final escalation point for unresolved technical issues.
• Installing, configuring, and troubleshooting EFTPOS terminals and POS integrations.
• Visiting customers on-site to solve problems - sometimes in creative ways (yes, that includes picking up a modem if that’s what it takes!).
• Producing guides, documentation, and testing new integration software.
• Building strong, trusted relationships with customers through responsive and reliable support.
• Ensuring merchants are always able to take payments - solving problems by any means necessary.

About you

You’re practical, resourceful, and enjoy thinking on your feet. You’ll have strong technical know-how and love the satisfaction of helping a customer get back on track.

• 3–5 years’ experience in technical support, IT field service, or troubleshooting roles.
• Good knowledge of networking, connectivity, and POS/EFTPOS systems.
• Hands-on approach with the ability to adapt and create practical solutions under pressure.
• Strong communication skills and a customer-first mindset.
• Comfortable travelling across metro and regional locations as required.
• A genuine team player who thrives in a fast-paced environment.

What's in it for you?

Our client keeps Australian businesses moving. Unlike the banks, they specialise in payments, which means their customers get quicker resolutions, better service, and a team that genuinely cares.
When you join them, you’ll get:

• A varied role that mixes technical problem-solving with on-the-road customer visits (NSW)
• The chance to directly impact customer success and build long-term relationships.
• A collaborative, supportive team that always has each other’s back.
• Competitive salary package of $85,000 + superannuation.

Ready to take the next step?

If this sounds like you, apply today or contact [email protected]