Type: Full-time 12 Month Fixed Term Contract
Location: Doonan, QLD
Remuneration: Social, Community, Home Care and Disability Services Industry Award 2010 (Level 2) + full salary packaging options available up to $15,900 per annum

About Us:

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

The Role:

Noffs is looking for a dynamic and organised Admin & Intake Officer to provide essential support to our new short-term residential service in Doonan, ensuring smooth intake processes and administrative efficiency across all aspects of the program.

Key Responsibilities:

Intake and Referral Duties

Managing the intake process from assessment to entry.

Acting as the first point of contact for potential clients and referrers, and ensuring a timely transition of referrals.

Telephone screening of potential clients in a respectful and caring manner.

Maintaining a professional standard of behaviour and confidentiality.

Maintaining calendars and rosters in consultation with managers.

Administration Duties

Assisting with handling enquiries and liaising with staff members.

Participating in an organisation-wide telephone roster and serving as reception.

Managing administration duties in consultation with the management team.

Coordinating meetings management including taking and distributing minutes.

Supporting building maintenance and WHS duties.

Assisting with ordering and maintaining office supplies.

Collecting and distributing mail and arranging courier services.

Assisting with IT and system troubleshooting for the team.

Working with other administrative staff to support the administration needs for the Ted Noffs Foundation.

Maintaining the client database and records.

Essential Selection Criteria:

Demonstrated capacity to provide administrative duties.

Experience and demonstrated ability to work with young people between the ages of 12 and 25 years old.

Proven organisational skills and the ability to multi-task with attention to detail, accuracy and deadlines.

Ability to work autonomously and as part of a team.

Excellent telephone and inter-personal manner.

Ability to develop, maintain and build positive relationships with key stakeholders.

Commitment to the principles of harm minimisation and to the aims of the Ted Noffs Foundation.

Must have a current and valid QLD Blue Card and Driver's Licence.

If you're looking for work that’s real, challenging, and genuinely makes a difference—you’ve found the right place. At Noffs, we stand beside young people who’ve faced adversity early in life, offering free, evidence-based treatment and genuine care. If you’re ready to make a meaningful impact and walk alongside these young people on their journey, we’d love to hear from you.

How To Apply

Submit your application via SEEK with a Resume and a Cover Letter addressing the selection criteria.

The Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to First Nations People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.

Please note only successful applicants will be contacted.
For further information, contact us at [email protected].