Gema Aviation is currently looking for someone who is passionate about Hospitality and delivering exceptional customer service.

The position will report to the Lounge Manager and will work between approx. 24 - 30 hours per week including weekends.

Gema Aviation is part of the Gema Group company and we are a specialist hospitality business catering to various venues, large retail and corporate events as well as corporate functions all over Australia.

The role:

Oversee all aspects of the day to day food and beverage operations.

Hands on duties include: buffet duties, basic food preparation, lounge cleaning, clearing tables and providing an exceptional customer experience.

Assist the lounge manager with stock control and ordering, staff management, recruitment and training and financial reporting.

Filling in for the Lounge Manager if and when required.

Manage and supervise the food and beverage team.

Ensure our high standards of customer service and satisfaction are maintained.

Assist with rostering and other administrative tasks when required.

Assist with food and beverage ordering and inventory control.

The roster is currently 24 - 30 hours per week with the potential for additional hours due to flight delays. Permanent part-time Level 5 pay rate as per the Hospitality Industry General Award.

Days and hours may occasionally change to meet any operational or flight schedule changes. The successful applicant must be flexible to work across various days and hours of the airport operation.

Qualifications:
Sound knowledge of food safety legislation

Current RSA certificate

Minimum 2 years experience as a food and beverage team leader/supervisor

Must be eligible to obtain an ASIC clearance (airport security identification card) and police clearance

Must possess exceptional communication skills both verbal and written.

Exceptional grooming and presentation.

Customer service skills that are the highest standard.

Must be able to work well under pressure and multi task as well as prioritise duties

Sound knowledge of Microsoft Office programs such as Word, Excel and Outlook.

Job Types: Part-time, Permanent

Benefits:

Free food and beverage during shift.

A safe and collaborative team environment

Schedule:

Morning shift

Afternoon shift

Evening shift

Weekends

Public holidays

Shift work

Supplementary Pay:

Penalty rates

Application Question(s):

Are you an Australian Citizen or Permanent Resident?

Are you eligible to obtain a police/security clearance?

Experience:

Supervising experience: 2 years (Required)

Customer service: 3 years (Required)

Hospitality: 4 years (Required)

Licence/Certification:

Responsible Service of Alcohol Certificate (Required)

Food Safety for Supervisor Certificate (Preferred)

Work Location: In person at the Alice Springs Airport - Qantas Lounge