About the Company

Our client is a dynamic and growing underwriting agency, specialising in delivering tailored insurance solutions to our broker partners and clients. With a strong focus on service excellence, innovation, and technical expertise, they pride themselves on building long-term relationships and delivering results.

About the Role

An exciting opportunity has become available to join a growing Leisure Travel Insurance team representing a range of well-known brands across the market.

We’re looking for a motivated and customer-focused professional with experience in retail insurance products who’s ready to build on their skills in a fast-paced, supportive environment.

As a Customer Support Officer, you’ll be the first point of contact for customers and partners, providing expert guidance and exceptional service.

Benefits to successful applicants:

• Supportive, team-focused culture that values collaboration and success
• Opportunities for career development within a growing organisation
• Hybrid working options once training is complete
• Employee perks, including complimentary travel insurance
• A modern Southbank office with onsite gym, end-of-trip facilities, and great access to public transport and local cafes

Duties and responsibilities include

• Offering accurate advice and information on travel insurance policies
• Quoting, converting, and processing sales in line with compliance requirements
• Handling inbound enquiries across phone, email, and live chat
• Assisting customers with policy changes, claims, and general support
• Applying your insurance knowledge to deliver tailored, effective solutions

We are looking for someone with:

• Experience in retail or general insurance (travel, personal lines, claims, or assistance)
• Strong communication over the phone and problem-solving skills
• The ability to stay calm, confident, and solutions-driven under pressure
• High attention to detail and accuracy in a regulated environment
• A positive attitude towards learning new systems and technologies
• Sound judgment when interpreting and applying policies
  

If you think this could be the role for you then please apply now! Or, if you have any questions please contact Helena Lo from Fuse Recruitment on 0412 905 768 (or email [email protected]).

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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