About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

Work Life Balance – We offer a hybrid working model, flexible working arrangements and generous leave provisions.

Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.

Security – Permanent full-time role, based in Rosebud, Mornington or Hastings office as required. Band 7 - $108,689.60 per annum (excl. super).

Career – Opportunity to grow and develop with excellent learning and development opportunities.

Leadership – Contribute to the strategic outcomes delivered by Mornington Peninsula Shire with an organisation who focuses on our people and the community.

Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire.

About the Role

As a Senior Service Planner, you will play a key role in facilitating the design and optimisation of the Shire’s services to be customer centred, efficient, future-focussed and sustainable. Working collaboratively, this position provides expert guidance and high level technical support to service areas, applying best practice and continuous Improvement methodologies to achieve service excellence. You will thrive in this role if you are adaptable, values‑driven, and enjoy making processes run smoothly behind the scenes.

Reporting to the Service Improvement Team Leader the core responsibilities include:

Organisational service improvement through effective service planning

Embedded continuous improvement and service excellence

Build and maintain collaborative practice

About You

Experience in the design, delivery and evaluation of customer-focused service improvement programs and initiatives

Strong analytical skills to research, interpret complex data and provide evidence-based insights and recommendations

A continuous improvement methodology to conduct service reviews, design services and improve ways of working

Proven ability to build strong partnerships and collaboration with diverse stakeholders.

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Jody Richardson, Team Leader - Service Improvement, [email protected] or 0437 751 812.

Applications Close: 6pm Monday, 27 October 2025.