Why choose us?

Great organisational culture and supportive team environment

Comlink Australia recognises, values and invests in you

Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways)

Salary packaging opportunities

Paid Parental Leave

Paid Birthday Leave - enjoy a paid day off on your birthday

Discounted gym membership

Superannuation Match benefit

Employee Assistance Program to help support you through life’s challenges

Paid training and continuous learning and development opportunities

We have created a culture of collaboration, where our table is round

About the role

The Care Advisor is responsible for enhancing the quality of the clients experience with our services. They will coordinate CHSP services, monitor and respond to changing client needs and promote health, wellbeing and continuity of care, so our clients can age in place.

What will this look like on a day-to-day basis?

You will be:

Conducting participant assessments and reviews with participants and their families / representatives in accordance with the CHSP guidelines

Developing and monitoring participant focused, comprehensive care plans, and assisting with implementation

Maintaining high quality assessment and care planning documentation

Fostering a collaborative and respectful relationship with each participant to fully understand their needs and ensure our services are reflective of person-centred practice and the ACQS

Providing comprehensive case management, monitoring physical and emotional wellbeing of our participants and identifying longer term plans enabling them to stay connected to services after discharge from the program

Working collaboratively with other team members, community organisations, allied health providers and service agencies to ensure the best outcome for the participant and their care

Managing and recording feedback and complaints regarding service delivery in line with internal policies and ACQS requirements, undertaking remedy actions to address issues

Providing regular reporting of participant and service status, and monitor output targets and deliverables under our CHSP funded services

Other things you might like to know:

Some travel required (kilometre reimbursement offered)

Paid compliance checks offered including NDIS Worker Screening

What skills and experience do you need to be a Care Advisor?

This position is best suited to someone who has:

Cert IV in Community Services, Human Services, Health Sector Management, Aged Care and/or Clinical background and minimum of 3 years’ experience in the industry

Demonstrated understanding of the Aged Care Act, Strengthened Aged Care Standards, the sector and people who are aging in the community

Experienced in case management preferably within the home and community care sector

Experience in service development, and driving continuous quality improvement and practice and service excellence aligning to the Strengthened Aged Care Quality standards

Is relatable and engaging with highly developed interpersonal; and communication skills and emotional intelligence with the proven ability to foster relationships and connect with internal and external stakeholders

Understanding of specialised service delivery within diverse groups, specifically Aboriginal and Torres Strait Islander, CALD, Veterans, Disability, Mental Health, LGBTI+ and Homelessness

How to apply

Be creative! Be fun! Be real! This is what your cover letter is for… to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper.

What’s your superpower and what value will you bring to our team? You already know the answer, so tell us.

We are looking for someone very special to join the Comlink Australia team. If you think you have what it takes and you’re ready to step into your purpose… then APPLY TODAY!!

Applications close 23rd October 2025

Who we are

Comlink Australia has cultivated a culture where people feel included, supported and respected. And we know how to have fun! When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work.

We are on a mission to become Australia’s most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to age well and live independently at home longer... and that’s a great place to be.

We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.

We would love to introduce you to our values…

Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:

Our table is round - we are one team, where every voice matters

See the human - we leave our egos at the door and see people as people first

The right way, and again – we are committed to continuously improving to achieve the best possible outcome

Brilliantly bold – we own our decisions and learn from our mistakes

Make a little magic – our clients are at the heart of all that we do!

Do you want to work for a company that lives and breathes these values?

Celebrating diversity

We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.