Are you passionate about delivering exceptional customer service within the fast-paced FMCG sector? This part time Customer Service role offers an exciting opportunity to be the first point of contact for customers, ensuring a seamless experience.

Client Details

This role is with a small-sized company operating within the FMCG industry, known for its commitment to quality and customer satisfaction. The organisation has a strong reputation for delivering top-tier products and ensuring customer needs are always prioritised.

Description

• Handle incoming customer queries and provide accurate information about products and services.
• Process orders, returns, and exchanges efficiently and accurately.
• Collaborate with internal teams to resolve customer concerns in a timely manner.
• Identify opportunities to enhance the customer experience and suggest improvements.
• Ensure compliance with company policies and industry standards.
• Contribute to a positive and collaborative team environment.

Profile

A successful Customer Service professional should have:

• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and Microsoft Office Suite.
• A customer-centric mindset with a proactive problem-solving approach.
• Excellent organisational and multitasking abilities.
• A high level of attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.

Job Offer

• Permanent part-time position
• Opportunity to work within the thriving FMCG industry.
• Supportive company culture that values employee contributions.
• Employee discounts

If you are enthusiastic about customer service and want to make a meaningful impact in the FMCG sector, we encourage you to apply today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Kelly Montgomery