Are you a people-person with a passion for delivering unforgettable customer experiences? We’re on the hunt for full-time Customer Experience Specialists to join an exciting, fast-growing Aussie company that's redefining how we think about home and comfort.
We’re partnering with a brand that’s not just about making amazing products – they put their customers at the heart of everything they do. Their mission? Surprise and delight at every touchpoint.

What's in it for you?
This company knows how to look after its people. Expect a workplace that puts wellbeing, learning, and fun at the top of the list.

• Full-time permanent position
• $63,000.00 + super
• Hybrid working – 3 days in their beautiful Alexandria office, 2 days WFH
• Generous leave policies – volunteer, parental, personal wellness days and more
• Pet-friendly office with kombucha on tap, a salad bar, breakfast options, and monthly BBQs
• Free products & discounts for you, your friends, and your fam
• Employee Assistance Program for health, family, and financial support
• Ongoing learning and development through their custom training platform
• Volunteer days and meaningful sustainability initiatives

What You’ll Be Doing:
You’ll be the voice and heart of the brand, ensuring every customer walks away feeling heard, helped, and happy.

• Deliver outstanding customer service across live chat, phone, email, social media, and even in-store showroom interactions
• Respond to a high volume of enquiries, always keeping quality front of mind
• Proactively engage with customers post-purchase to gather feedback and ensure satisfaction
• Process returns and warranties with a focus on resolving issues and turning problems into positive experiences
• Hit and exceed key performance targets (NPS, CSAT, CES & OKRs)
• Identify opportunities to go above and beyond – because good enough isn’t enough
• Support the implementation of new customer service initiatives
• Be a champion of the brand in every interaction

Ideal Candidate:

• 2+ years’ experience in a customer service or call centre environment
• A natural problem-solver with a “can-do” attitude
• You thrive in a high-volume, fast-paced setting
• Exceptional communicator – verbal and written (near perfect English required)
• Empathetic, patient, and passionate about helping people
• Tech-savvy with the ability to pick up new systems quickly
• Looking for growth and a career path, not just a job

Apply Now!
If you’re passionate about delivering next-level service and want to be part of a team where you’re supported, valued, and inspired every day – we want to hear from you!