Training Support Coordinator

Demi International - Gold Coast (Southport) Campus
Position – Part Time Position

Join Our Leading Team at Demi Education Group!

We are currently seeking a dedicated Training Support Coordinator to join our team, playing a crucial role in supporting students' learning and well-being while ensuring smooth clinic and campus operations.

About us

Demi Education Group is a leading training provider, dedicated to teaching the highest professional standards in a range of personal services and related qualifications. Demi Education Group is majority owned by funds managed by Armitage Associates Pty Ltd.

With four Registered Training Organisations, the Demi Education Group provides fully accredited Certificate and Diploma Courses in Beauty Therapy, Nail Technology, Makeup Artistry, Hairdressing, Barbering and Massage and Post Graduate courses in Dermal Science and Cosmetic Medicine. We operate six campuses across Queensland and Aspire clinics located in Perth, Melbourne, Sydney and the Gold Coast. We focus on quality education coupled with an exceptional student experience to produce job-ready graduates.

Why You Should Join Us:

At Demi Education Group, we offer more than just a job; we provide a platform for personal and professional growth. Here's what's in it for you:

Professional Development: Unlock opportunities to enhance your skills and advance your career.

Rewarding Career: Play a key role in supporting students as they progress through their training and achieve their goals.

Career Growth: Thrive in a supportive environment with ample opportunities for progression.

Annual Celebrations: Join us in celebrating milestones and successes, fostering a sense of camaraderie and achievement.

Work/Life Balance: Enjoy a healthy equilibrium between work and personal life.

Your Role:

We are seeking a compassionate and organised Training Support Coordinator to provide comprehensive support to students, focusing on their academic progression, well-being, and learning needs, including Language, Literacy, and Numeracy (LLN) support. In addition, you will manage daily running's of our student clinic (Hairdressing, Barbering, Beauty & Remedial Massage) and assist trainers in delivering quality educational experiences. Your responsibilities will include:

Student Liaison and Pastoral Support: Monitor student attendance, provide learning support, and offer pastoral care to address personal or academic challenges.

Learning Support: Conduct LLN support sessions, helping students overcome learning barriers and ensuring they meet their course progression milestones.

Student Clinic Management: Manage daily operations of hairdressing, barbering, beauty, and remedial massage clinics, ensuring students gain hands-on experience and meet course requirements.

Trainer and Student Support: Support trainers to ensure students are engaging effectively in both practical and theoretical learning.

Administrative Duties: Track student progress, manage disciplinary actions, and maintain accurate records

System Expert: Become super users in systems like aXcelerate and Kitomba.

Key Responsibilities:

Provide targeted learning support sessions to students, ensuring they progress academically and meet course requirements.

Monitor student attendance, identify at-risk students, and intervene early to provide additional support.

Conduct regular welfare checks and provide pastoral care to students facing personal or academic challenges.

Oversee the student clinics, ensuring smooth operations and that students have access to practical learning opportunities.

Liaise with trainers to ensure they have the necessary support to deliver high-quality lessons and maintain student engagement.

Maintain adequate records in our systems and use data to make informed decisions

Requirements:

Industry Experience: Minimum of 2 years’ hands-on experience in hairdressing or beauty industry (required).

Salon Management Experience: At least 2+ years managing salon operations (required).

Industry Qualification (Preferred): Relevant qualifications in hairdressing, beauty, or a related field (preferred).

Training and Assessing Qualification (Preferred): Certificate IV in Training and Assessment (TAE40122) or currently enrolled (preferred).

First Aid and Fire Warden Certification (Preferred): Current certifications or willingness to obtain.

Experience in providing student support, including LLN and pastoral care, is highly desirable.