Our client is seeking an experienced Senior Technology Officer to join a highly respected organisation based in Brisbane.

What You'll Do

• Demonstrate strong proficiency in Windows OS environments, including troubleshooting user profiles, group policies, and system performance issues.
• Coordinate and lead IT support services for the Helpdesk, ensuring responsive and client-focused desktop, application, and technology support.
• Provide expert-level support across Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
• Act as an escalation point for complex technical issues, performing advanced troubleshooting and detailed analysis to identify and resolve problems efficiently.
• Manage user accounts and permissions within on-prem Active Directory and Microsoft Entra ID (formerly Azure AD).
• Interpret and respond to security alerts from SIEM platforms, addressing anomalies, configuration changes, and suspicious activities.
• Install, configure, and test new software, assisting with deployment processes to ensure seamless end-user transitions.
• Communicate and consult effectively with stakeholders to understand technology requirements and deliver tailored solutions.
• Collaborate with both internal IT teams and external technology suppliers to ensure the integration and smooth delivery of IT services.
• Support the Manager of Business Systems in implementing IT projects, taking ownership of technical delivery throughout project lifecycles.
• Ensure compliance with IT policies, procedures, and security protocols, maintaining quality standards aligned with industry best practices.
• Demonstrate working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN connectivity, and on-premises troubleshooting.

What You Bring

• Hands-on experience with ticketing platforms such as ServiceNow, Freshservice, Jira, or Salesforce Service Cloud.
• Expertise in endpoint support, including imaging, patching, driver issues, and peripheral troubleshooting (printers, scanners, POS).
• Basic scripting or automation skills (e.g., PowerShell, batch scripts) for system tasks and log analysis.
• Experience supporting Salesforce, particularly in customer service or workflow automation environments.
• Familiarity with remote support tools (e.g., TeamViewer, Intune, RDP) for distributed user support.
• Proven capability in systems administration, including device management, server maintenance, configuration, and deployment.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective technical solutions.
• Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels.
• Experience working collaboratively with internal IT teams and external vendors for integrated service delivery.
• Exposure to bespoke business systems (e.g., VisualFiles, eDocs, or Elite) and database management (highly regarded).
• Ability to supervise and mentor team members, including task allocation and professional development.
• A commitment to continuous learning and development within the IT space.
• A process-driven and adaptable mindset, thriving in fast-paced environments with shifting priorities.

What's Next

If you're ready to take the next step in your IT career and join a supportive team where your expertise makes a real impact - this is the perfect opportunity for you.

📩 Apply today by clicking the link provided - we look forward to hearing how your skills can help shape our client's future success.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Neha Neha on 07 3032 2285 for a confidential discussion.