WHV Holders Welcome To Apply!

Fun, Friendly & Sociable Culture

Renewable Energy Industry - Solar & Battery

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function.

About the role:

We are seeking a customer-focused individual to join our team as a Customer Support Coordinator - AN ALL ROUNDER! If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic & busy work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES

Provide exceptional customer service to customers inquiring about solar and battery products.

Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.

Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.

Work closely with the manager helping with general administrative tasks & duties.

Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.

Assist the Installer Co-ordinator with installation jobs and schedules.

Maintain accurate and up-to-date customer records in our database.

Prioritise critical works and plan them based on resource availability

Establish good relations with various clients & internal or external stakeholders

SKILLS & EXPERIENCE

Previous experience in a customer service role - any industry is welcome!

Strong communication skills with the ability to explain technical concepts in a clear and understandable manner.

Excellent problem-solving abilities and a customer-centric mindset.

Positive & a team player mindset!

Ability to work in a fast-paced environment and adapt to changing priorities.

Proficient in using customer relationship management (CRM) tools.

WHATS ON OFFER

Full-time position Monday - Friday in our brand new office - NO WEEKENDS!

Office based in Mascot super accessible via train & bus

Full industry training provided (Solar & Battery)

Great manager & family-feel culture - WE ARE A FUN BUNCH!

Opportunities for professional development and career advancement.

Work with a passionate and dedicated team in the sustainable energy sector.

WHV Holders welcome to apply!

The recruitment process will be a phone interview with our Recruitment Manager, Jessica followed by a face to face with the hiring manager.

F2F Interviews will commence week beginning 27th October when the hiring manager returns from leave.

If you are interested, please attach your CV and we will give you a call.