About Us

Empower Living is an NDIS-registered provider offering services for people with disability and mental health conditions. We contribute to empowering and promoting autonomy for people in their daily living through our highly experienced, motivated, and competent team of support workers. Our approach is holistic and person-centered, fostering a positive team culture built on the values of Trust, Respect, Empowerment, and Independence.

About the Role

As a Client Liaison Officer at Empower Living, you'll play a crucial role in bridging the gap between our clients, support workers, and stakeholders. This dynamic position involves both office work and field visits, requiring a balance of administrative skills and hands-on engagement with clients and support workers.

Key Responsibilities

Conduct client assessments and develop personalized support plans

Manage and support a team of support workers

Coordinate with stakeholders, including other organizations and support coordinators

Monitor client progress and prepare regular reports

Ensure compliance with NDIS policies and regulations

Facilitate team meetings and provide supervision to support workers

Engage in community outreach and relationship building

Who We're Looking For

Someone who is comfortable balancing office work with field work and community engagement

A team player who enjoys working in a multicultural environment

An individual with a solid understanding of the mental health sector and NDIS

A compassionate professional dedicated to supporting vulnerable individuals

A proactive problem-solver eager to make a tangible difference in people's lives

Essential Qualities

Flexibility: Adaptable to varying work environments and client needs

Initiative & Creativity: Proactive in problem-solving and innovative in approach

Empathy: Genuine compassion for clients and their unique situations

Resilience: Ability to manage challenging situations positively

Leadership: Capable of guiding and supporting a team of support workers

Qualifications & Experience

Bachelor's degree in Social Work, Psychology, or related field (Master's preferred)

Proven experience in intake, assessment, and case management

Excellent communication and interpersonal skills

Proficiency in relevant software and reporting systems

Additional Requirements

Valid driver's license and willingness to travel for field work

A valid WWVP card

A Police Check no older than 6 months

Benefits

Comprehensive training programs

Employee Assistance Program (EAP)

Opportunities for professional growth and development

Supportive and inclusive work environment

A Day in the Life

No two days are the same as a Client Liaison Officer. You might start your morning visiting client homes, followed by a team meeting to discuss progress reports. Midday could involve a Zoom call with stakeholders, while the afternoon might be spent conducting a client assessment or providing emergency supervision to a support worker. Throughout the day, you'll be building relationships, problem-solving on the fly, and making a real difference in people's lives.

If you're passionate about empowering others, thrive in a dynamic environment, and are ready to take on a challenging yet rewarding role, we want to hear from you!