Bring Holidays to Life!

Are you passionate about delivering unforgettable holiday experiences and thriving in a vibrant, guest-focused environment? Look no further! Park Lane Holiday Parks is searching for a dynamic and enthusiastic Guest Experience Officer to help create magical getaways for our guests. You will be a key player in ensuring every guest's stay is seamless and memorable.

About the Role:

Join our team and immerse yourself in a picturesque holiday destination that feels like a getaway in itself! As the Guest Experience Officer, you'll partner with the Operations Manager to keep our park and front office running like clockwork while delivering exceptional service to our guests.

Responsibilities of the Guest Experience Officer:

Delight Guests: Be the friendly face and voice that makes every guest feel welcome and cared for.

Own the Frontline: Handle calls, emails, and in-person inquiries with professionalism and efficiency.

Master Bookings: Seamlessly manage reservations, cancellations, and transitions.

Keep Finances Flowing: Oversee deposits, homeowner fees, and booking payments with precision.

Solve Problems Like a Pro: Tackle guest concerns with speed and empathy, turning challenges into opportunities.

Drive the Fun: Promote accommodations and park activities with enthusiasm and charm.

All final applicants for this role must provide evidence of a current Working with Children Check before starting work.

About Us:

Imagine working where the bush meets the beach, just minutes from Noosa but a world away from the hustle.
BIG4 Noosa North Shore Retreat is a hidden gem surrounded by national parks and sandy shores, offering a unique combination of eco-adventure, relaxed family holidays, and group experiences. Just five minutes from Tewantin, our park includes a bustling bistro, a casual café, a general store, and a popular school camp program, all set in a natural environment that attracts both travellers and locals.

We are proudly part of the Park Lane Group, an Australian, family-owned company dedicated to turning holidays into lifelong memories. As our team continues to grow, we are looking for passionate individuals who are ready to bring the spirit of Noosa North Shore to life.

To learn more, visit www.noosanorthshoreretreat.com.au or www.visitparklane.com.au