ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines. It features 57 well-appointed rooms, 2 modular conference rooms with 100+ delegates' capacity, a newly refurbished pool and a fresh renowned Italian-inspired restaurant and bar.

We are currently looking for a passionate and driven individual to take on the role as a full time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.

The responsibilities:

Checking guests in and out

Maintaining accurate guest accounts

Taking bookings, providing helpful information & entering reservations

Answering guests queries in a timely and efficient manner

Addressing guest requests and handling guest complaints in a positive manner

Liaise with other departments to assist guest and advise of room moves

The ideal candidate will possess the following qualities:

Previous Front Office Reception experience preferably in a hotel or resort environment

Professional telephone manner and exceptional customer service skills

A friendly and positive can-do attitude who enjoys working in a team

Previous experience with PMS (Property Management System) is desired but not essential

Current RSA or Approved Manager's will be an advantage.

Rates of Pay (base)

$26.70 per hour Monday - Friday

$33.38 per hour Saturdays

$40.05 per hour Sundays

$60.08 per hour Public Holidays

What we are looking for

To be successful in this role, you will have:

- Flexibility to work a 7-day roster.

- Attention to detail.

- Good time management and multi-tasking skills.

- Experience is preferred, but not essential – we will provide supportive training.

- Australian work rights are required for this position.

In return, we offer great benefits including the opportunity to advance your career with a leading international hotel group with over 550 hotels in Australia and 18 brands across the region.