Who We Are

JEM is a well-established Managed IT Service Provider located in Sydney. With our client-base growing rapidly, we are growing our team in Castle Hill NSW to facilitate the increasing demand for locally-based technicians. Our business is fun, fast paced, and agile, where innovation and accountability are essential to the success of our team.

The JEM management team makes a genuine commitment to developing the technical and professional skills of each employee. We have exciting plans for future expansion so come and join our team if you are looking to continue building your career.

What You’ll Do

This is a hybrid role where you will provide administrative support to the Sales Team. As part of your administrative support, stock coordination work will also play a vital part in the role. Examples of what you might be doing any given day are below;

• Provide end-to-end administrative assistance to the sales and technical team such as preparing sales materials and supporting day-to-day workflow.
• Act as a key liaison between clients and internal teams by responding to inquiries, following up on requests, and ensuring professional, timely communication
• Deliver a high level of customer service by ensuring inquiries and issues are addressed promptly and professionally
• Conduct and oversee annual stocktakes, performing physical inventory checks and reconciling discrepancies to ensure accurate reporting.
• Receive, inspect and log all incoming deliveries; and conversely, prepare, package, and ship all outbound shipments ensuring accuracy of record keeping in our CRM/PSA across both tasks
• Maintain a clean, safe, and well-organised warehouse environment that ensures easy access to inventory and supports operational efficiency

What We Are Looking For?

• An enthusiastic and hardworking individual with experience in a similar role who takes pride in their work and ownership of their client’s and responsibilities
• Excellent written and verbal communication skills with the ability to communicate to a diverse range of people in a warm, friendly, and helpful manner Independent, resilient, self-motivated, flexible with exceptional attention to detail
• Results driven with proven skills in problem solving, innovation and critical thinking
• Effective and efficient time management and organisational skills with the ability to prioritise client needs and meet deadlines
• A team player who can work collaboratively and follow complex instructions and processes
• Strong emotional intelligence and relationship building skills with key stakeholders
• A desire for professional growth and development

Experience and Qualifications of the Ideal Candidate:

• Experience in a sales support/coordination role
• Previous experience in stock control, inventory management, and/or retail operations
• Strong organisational and time management skills, with the ability to prioritise tasks and work effectively under pressure.
• A current Australian driver’s license

This is a full-time role working from our office located in Castle Hill. The business offers a fantastic team environment with a supportive management team and career growth potential as we continue to expand nationally.