What we are looking for:

We’re seeking a passionate and experienced leader in the disability sector to join our Service Delivery team. This role is ideal for someone who combines strong leadership skills with a deep understanding of the challenges and opportunities within disability support services.

To be successful in this role, you will:

Bring proven experience in team leadership and people management across diverse and multi-site teams within the disability sector.

Demonstrate high-level customer engagement and interpersonal skills, with the ability to build strong relationships with clients, families, and external stakeholders.

Lead with resilience, optimism, and professionalism in a complex and changing environment.

Think critically and creatively to overcome challenges and achieve positive outcomes.

Use technology and data to better support clients and enhance workforce performance.

Balance deadlines and shifting priorities while motivating your team to deliver excellence.

Knowledge and experience in NDIS, NIISQ, positive behaviour support, and restrictive practices will be highly regarded and are preferred for this role.

Most importantly you will embody our D.R.I.V.E ethos of Dignity, Respect, Individualised, Visionary and Engaging.

About the Role

As a Team Leader, you will play a pivotal role in ensuring our clients receive high-quality, person-centred services while guiding and supporting your team to perform at their best. Based at our Eight Mile Plains office, with regular travel to Toowoomba, you will lead service delivery across Supported Independent Living and Home and Community Supports clients.

Key responsibilities include:

Acting as the primary contact for a portfolio of clients.

Managing and mentoring staff who deliver supports within your client portfolio.

Ensuring services uphold client choice, independence, and personal goals.

Supporting smooth onboarding and transitions for new clients.

Overseeing rostering decisions and participating in the on-call rotation.

Preparing required reports and documentation as part of client reviews.

Building collaborative relationships with Support Coordinators, stakeholders, and community partners.

This role is office-based but includes regular face-to-face visits with clients and stakeholders. Work hours are Monday–Friday, 8am–6pm, with flexibility available.

Benefits of the Role

SCHADS Level 4 classification with monthly RDO

Strong, supportive leadership and mentoring

Ongoing professional development and networking opportunities

Career pathways for long-term growth with us

A collaborative and passionate peer group

Employee Assistance Program and wellness initiatives

A culture of ethical practice, safety, and genuine respect

Flexible and supportive work environment

About Us

Focused on Care is proudly a Queensland based organisation who provides individualised, high-quality care to meet the evolving needs of our clients and the community.

Our focus on quality supports has seen the demand for our services expand throughout Queensland. Throughout this growth we have remained committed to ensuring our clients goals are being met.

We support NDIS, NIISQ and DVA clients and pride ourselves on doing things differently and putting our clients at the centre of everything we do. We work hard to get to know both our clients and our team to ensure we match the right support worker with our clients to set everyone up for success.

How to apply

Click on the "Apply Now" button and attach your resume (max. 4 pages) and cover letter outlining your skills and experience. Please let us know about yourself, your professional background and why you are interested in working with Focused on Care.

Applications close 5pm Friday 24th October and interviews for the role will commence immediately.

Applications without a cover letter may not be considered.

If you have any questions about the role, please don’t hesitate to contact us at [email protected].

All applications and enquiries will be treated confidentially.