Are you ready to make a real difference in people’s lives?

Leap in! is on the lookout for an empathetic, highly organised, solutions-focused and experienced Support Coordinator to join our team. This is a fantastic opportunity to join a high-performing, values-based, customer-centric team that is highly valued and respected by our customers and our business.

About Leap in!
As a business driven by purpose, Leap in! supports thousands of Australians across the country. Our mission is to help people with a disability to live their best life and our services support people with disabilities to navigate the NDIS by delivering real connections and positive outcomes.

The Role
We are seeking a passionate and organised Support Coordinator for a permanent position within our Customer Contact Centre team. Reporting to the Support Coordination Practice Manager, this role is pivotal in delivering our services primarily via a telephony model.

You will be responsible for working directly with our Members to implement their NDIS Plans and strengthen their capacity to coordinate their own supports and participate in the community.

What you’ll be doing in the role.

· Working with Leap in! clients to identify suitable supports, programs, activities, and services.

· Obtaining quotes for services and completing referrals.

· Coordinating service providers and supports to meet the individual needs of each client.

· Ensuring service agreements are developed and activated.

· Building each client’s capacity to achieve greater independence and resolve issues that arise.

· Assisting clients to explore and connect with their community.

· Ensuring services are delivered as planned and monitoring clients’ satisfaction.

· Assisting clients to prepare for their NDIS plan reviews , including assessing goals and obtaining necessary quotes.

· Providing reports to clients and the NDIA on outcomes.

· Acting as the key contact for service issues, complaints, and plan reviews.

· Effectively communicating with the National Disability Insurance Agency (NDIA).

· Managing the budget for each support type.

What you’ll bring to the role.

● Excellent interpersonal and active listening skills with the ability to adapt communication styles to various needs.

● Strong organisation, time management, and problem-solving abilities.

● Experience in Support Coordination, with a sound understanding of NDIS processes, budgets, and service agreements.

● A solutions-focused mindset, and a modern view of disability, ready to contribute to a customer-centred environment.

● Ability to develop community connections and foster positive, professional relationships with service providers and stakeholders.

Why Leap in!?
Leap in! offers a supportive and inclusive work environment that values growth, collaboration, and a passion for helping others. Here, you’ll have the opportunity to develop your skills, advance your career, and be part of an organisation that positively impacts the disability community.

Our Cultural Foundations.

We take responsibility.
We show up for ourselves, our team and the business. Together, we create Leap in!’s success.

We have a growth mindset.
We’re curious, and we’re all part of the solution. We each have the power to make a difference.

We put customers at the centre of everything we do.
Our customers’ happiness is our success. We’re committed to making a difference in their lives.

We’re passionate and driven.

We’re agile and always looking for a better way. We are high performers.

We walk the talk.
We take our work seriously. We’re good humans doing good in the world.

We offer…

Hybrid set-up - We’re a hybrid workplace, balancing time in the office with remote work.

We care - Be surrounded by a supportive, family-friendly working environment.

Keep growing with us - Ongoing career development opportunities.

Floating Public Holidays - Acknowledge a significant day your way with family and friends.

Flexi Leave Days – After a short qualifying period, enjoy one day off every 3 months to focus on your health and wellbeing.

Employee Assistance Program - 24/7 service that includes counselling support for you and your immediate family.

Company paid parental leave - Access 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Reward and recognition - Celebrate wins and recognise great performance with an easy and accessible quarterly Reward and Recognition program.

Ready to Apply?

If you’re passionate about making a difference and ready for a role with purpose, apply today to become a Support Coordinator with Leap in!

Note: Employment with Leap in! is subject to satisfactory background checks, including a National Police Check, NDIS Worker Screening Clearance, and Blue Card. Candidates must hold or be eligible for a Working with Children Card or Disability Worker Screening Card.