Job Advertisement: Team Leader - Debt Management (Clerk Grade 7/8)

Department of Customer Service - Government Shared Services
Classification: Clerk Grade 7/8

Salary Range: $113,574 - $125,720 plus superannuation and leave loading

Employment Type: Ongoing

Location: Orange (Open for Parramatta and Goulburn) - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Wednesday, 15th October 2025 [9:59am]

A talent pool will be created.

About Us

The Department of Customer Service (DCS) is transforming the way government delivers services to the people of NSW. Government Shared Services (GSS), a division within DCS, provides high-quality, efficient, and customer-focused services to client agencies across the public sector.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems, and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

We are seeking a proactive and experienced Team Leader - Debt Management to lead a dynamic team responsible for delivering revenue and debt management services through a shared service model. This role ensures compliance with public sector policies and statutory requirements while driving service excellence and continuous improvement.

About you

You are a confident leader with a strong customer service ethos and a passion for continuous improvement. You thrive in high-volume, deadline-driven environments and bring a collaborative and ethical approach to your work.

The successful candidate must demonstrate strong capabilities in:

• Lead and manage day-to-day operations of the debt management team.
• Monitor service delivery performance and ensure client inquiries are resolved efficiently.
• Implement and improve procedures to enhance service delivery and promote self-service.
• Provide expert advice to management and stakeholders on technical and operational matters.
• Ensure data accuracy, confidentiality, and compliance with legislative and policy changes.
• Foster collaborative relationships with internal and external stakeholders.

Key Role Requirements

• Demonstrated experience in debt management or financial operations.
• Proven ability to lead and develop teams.
• Strong understanding of public sector policies and compliance frameworks.
• Excellent communication, problem-solving, and stakeholder engagement skills.

Key Capabilities

The successful candidate must demonstrate strong capabilities in the following areas:

• Act with Integrity
• Commit to Customer Service
• Work Collaboratively
• Demonstrate Accountability
• Project Management
• Manage and Develop People
• Think and Solve Problems
• Technology and Finance

For a full list of capabilities, refer to the NSW Public Sector Capability Framework.

How to Apply

Submit your application including an up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 15th October 2025 (9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process