About the Role

The Operations Manager plays a critical leadership role in the delivery of SSI’s Inclusive Employment Australia (IEA) program funded by the Department of Social Services under the IEA DEED/funding agreement across assigned Employment Services Areas (ESA’s).

This position provides strategic oversight and operational direction to ensure high-quality services and outcomes for job seekers, with a focus on people with disability and refugees. The Operations Manager is accountable for service excellence, contract compliance, and the achievement of key performance indicators in accordance with the IEA DEED.

Are you ready to lead a program that’s redefining employment support in Australia?

We’re looking for a dynamic Operations Manager to drive the success of Inclusive Employment Australia (IEA). In this pivotal leadership role, you’ll oversee the strategic and operational delivery of the IEA program across assigned Employment Service Areas, ensuring impactful outcomes for job seekers, with a strong focus on people with disability and refugee communities.

This is more than just a management role, it's your opportunity to champion service excellence, lead high-performing teams, ensure contract compliance, and deliver results that truly matter. If you're passionate about inclusion, performance, and purpose, this is your chance to make a real difference.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Relevant qualifications in Business Management, Leadership, or a related field, or a willingness to work towards obtaining them.
• Proven experience leading high-performing teams across multiple regions, with a focus on delivering excellent customer service, compliance, and operational outcomes.
• Strong commercial acumen with a demonstrated ability to meet financial targets, grow profitability, and support business growth.
• Customer-focused leadership style, with the ability to inspire and motivate teams to exceed service standards, KPIs, and business goals.
• Demonstrated empathy and understanding when working with job seekers and clients from diverse backgrounds.
• In-depth knowledge of local, state, and national labour markets.
• Successful track record in business development, sales, or marketing, supported by strong communication, negotiation, and influencing skills.
• Commitment to ethical practice, accountability, and professional integrity.
• Previous program or operational leadership experience within the Australian Employment Services sector, particularly in disability employment (highly regarded).
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