About the role

We are seeking a talented Level 2/3 MSP Service Desk Engineer to join our dynamic team at Mesa IT. In this full-time role, you will be based in Brisbane and play a crucial part in providing high-quality IT support and technical solutions to our valued clients.

What you'll be doing

Providing advanced technical support to clients, troubleshooting and resolving complex IT issues

Collaborating with the wider IT team to implement and maintain IT infrastructure and systems

Documenting and communicating technical solutions and processes

Delivering exceptional customer service and building strong relationships with clients

Continuously improving our service delivery and identifying opportunities for innovation

What we're looking for

Substantial experience (5+ years) in an IT support or service desk role, preferably in a managed service provider (MSP) environment

Strong technical skills and hands-on experience with network administration, server management, and desktop support

Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve complex IT issues

Exceptional communication and customer service skills, with the ability to explain technical concepts to non-technical stakeholders

A proactive, innovative, and collaborative approach to work

Relevant technical certifications (e.g., CompTIA A+, Network+, MCSA) would be highly regarded

What we offer

At Mesa IT, we are committed to providing a supportive and rewarding work environment. We offer a competitive salary, opportunities for professional development, and a range of employee benefits, including:

• Ongoing training and career growth opportunities
• Collaborative and inclusive team environment
• Flexible work arrangements and work-life balance initiatives

About us

Mesa IT is a leading managed service provider (MSP) based in Brisbane, Australia. We specialise in delivering comprehensive IT solutions and support to businesses across a range of industries. Our mission is to empower our clients with innovative technology that drives their success. Join our team and be a part of our continued growth and success.

If you're ready to take the next step in your career, apply now and let's discuss how you can contribute to the success of our team and our clients.