Client Services Officer / Receptionist

Fast-Paced, Varied Role – No Two Days the Same!
Full-Time Preferred | Townsville Clinic

Are you an organised, tech-savvy multitasker who thrives in a fast-paced environment where no two days are ever quite the same? We're looking for an energetic and adaptable Client Services Officer/Receptionist to join our friendly team at our Pimlico clinic in Townsville.

This role is the sole administration position at the clinic, working alongside our on-site audiologist and supported by a wider team located across Queensland including Mackay, and Brisbane.

You’ll be the welcoming face and central hub of the clinic – handling everything from patient bookings to troubleshooting hearing aids, all while juggling multiple systems and tasks throughout the day. If you enjoy variety, working independently, and being part of a supportive team – this is the role for you!

What You'll Be Doing:

Managing the front desk: greeting patients, handling appointments, and managing clinic emails

Taking inbound and outbound calls with professionalism and care

Using multiple computer systems and platforms throughout the day – often simultaneously

Processing payments, Medicare claims, bookings and actions following patient appointment

Troubleshooting and providing basic repairs and support for hearing devices (full training provided)

Supporting clinic operations with general administrative duties and coordination

What We're Looking For:

Strong multitasking skills – you’ll be jumping between systems, tasks, and patients all day

Excellent communication and customer service skills

A fast learner with strong computer skills (Word, Excel, Outlook) and learning our patient database

High attention to detail and ability to work independently

A positive, flexible attitude and a willingness to pitch in wherever needed

The Details:

Full-time hours preferred

If part-time, minimum 4 days per week, 8:00am – 4:00pm (Fridays required)

Clinic-based role – no work-from-home option

Supportive and tight-knit team culture, with training provided in all aspects of the role

Why You'll Love It Here:

You'll never be bored – the days fly by!

Friendly, down-to-earth team environment

A chance to make a genuine difference in patients’ lives

Work with a growing, family-owned allied health provider that values care and quality

📩 Ready to Apply?
Submit your resume and a cover letter via SEEK, telling us why you’re the perfect fit for this role.