• Lead a multidisciplinary team delivering inclusive, client-centred primary healthcare
• Richmond based | $105k + Super + Salary Packaging + Parking
• Help shape strategic direction while supporting vulnerable communities

The Organisation
Recognised widely for their significant contribution to affecting positive outcomes through preventative healthcare and client-centred, culturally safe care, our client provides a suite of medical, allied, dental and community services to the diverse groups of people who call Richmond ‘home’. They are committed to making healthcare more accessible to all people and work with health, government and community members around the country to support social justice principles which include the right to dignity, respect and the highest quality of care.

The Role As Program & Practice Manager – Medical Services, you’ll lead the operational and strategic direction of the Medical Program, which includes GPs, specialists, and practice nurses. This is a dynamic role combining service coordination, workforce management, and financial oversight, with a strong focus on the social determinants of health and holistic, multidisciplinary care.

Key Responsibilities:

• Provide operational and people leadership to the Medical Services team (GPs, nurses, and admin)
• Deliver high-quality, integrated, and sustainable primary care services aligned with community need
• Oversee compliance with accreditation, infection control, and clinical governance standards
• Lead continuous quality improvement through audits, reporting, and feedback systems
• Optimise MBS billing processes and ensure financial sustainability through revenue oversight
• Drive workforce planning, recruitment, and onboarding in line with organisational goals
• Develop and implement operational plans in alignment with NRCH’s strategic priorities

About You
We’re seeking a confident and collaborative leader with excellent communication skills, a solution-focused mindset, and a commitment to delivering high-quality client care. You’ll be able to make sound decisions, motivate and support teams, and build strong relationships with stakeholders and community members. With a strong understanding of the social model of health, you’ll be driven to make a real impact through culturally safe, inclusive and responsive services.

You will have:

• Tertiary qualification in Health Administration/Practice Management or Business
  At least 3 years’ experience managing a multidisciplinary or general practice health program/practice
• Strong financial acumen, including experience with Medicare billing and funding models
• Leadership experience with a track record of motivating teams and improving service delivery
• A passion for health equity, with a commitment to delivering inclusive care to vulnerable population.
• Knowledge of RACGP standards and government policy impacting primary healthcare
• Experience with Cubiko and Best Practice software or similar
• WWC and Police check - either currently have or willing to obtain

On offer is an attractive remuneration package with a salary of $105k + Super + Salary Packaging. Parking is provided or public transport close by. To apply for this wonderful opportunity please click ‘Apply’ or call Lisa Webb, SeniorConsultant at Johnson Recruitment on 0428 679 060.