About Us

Greater Hume Council is a large rural Council with a focus on responsible growth and sustainability. We are based in southern New South Wales, right near the Murray River, bordering Victoria and the local government areas of Albury, Federation, Lockhart, Snowy Valleys and Wagga Wagga Councils. Our offices are dispersed across Holbrook, Culcairn and Jindera, all a short drive to the shores of Lake Hume.

We offer a broad range of services such as swimming pools, libraries and early year's services through to waste collection, planning permits and major capital works development. Our staff appreciate our flexible approach to work life balance and our friendly, inclusive atmosphere. We enjoy delivering a high standard of meaningful, varied work to our diverse communities.

About the Role

Are you passionate about delivering outstanding customer service to your community?

We are excited to offer a full time opportunity for an enthusiastic customer-focussed individual to join our Library and Customer Relations team on a permanent basis.
This position is based across both the Holbrook and Jindera Customer Relations Offices and Libraries. The work schedule is structured as follows: Holbrook on Mondays, Tuesdays and every second Friday; and Jindera on Wednesdays and Thursdays.

You will be part of a supportive team and perform customer relations and library functions. A salary ranging from $1,243.30 to $1,392.50 gross per 35-hour week will be offered to the successful applicant.

Responsibilities of the Role

• To present as the first point of contact for Council matters, both in person and over the phone, dedicated to delivering high-quality service
• Provide accurate information to customers
• Maintain accurate records of customer interactions using CRM systems
• Collaborate with other internal departments to assist in responding to queries
• Provide information and support to customers in relation to products and services offered through Services Australia, NSW TrainLink, Companion Animals and Riverina Regional Library
• Contribute to the operation of the Library and assist with operational duties, activities and events
• Undertake reporting activities as required
• Provide support and assistance to the Events Officer as required, and
• Contribute to a welcoming and inclusive environment at the Holbrook and Jindera Customer Relations Centre/Library.

About You

We are looking for a passionate individual to join our team and help us uphold the highest standards of customer service. The ideal candidate will:

• Have exceptional communication and a strong commitment to delivering outstanding customer service
• Be organised, reliable and passionate about creating positive customer experiences in a highly customer-focused environment
• Have proven experience providing quality customer service to a diverse group of people with a professional approach
• Demonstrate well-developed computer and administrative skills
• Be capable of working both independently and collaboratively within a team
• Show strong attention to detail, particularly when handling cash and preparing written correspondence
• Hold a current Working with Children Check (employee), and
• Hold a valid Australian Class 'C' drivers license.

What we Offer

• Work-life balance, working 35-hours per week across a 9-day fortnight
• 12% Superannuation contribution, with optional salary sacrifice
• Access to professional development and support for tertiary education (up to $8,000)
• Career progression opportunities within Council
• Corporate Uniform allowance
• Free onsite physiotherapy and annual health programs (including flu vaccines)
• 24/7 Employee Assistance Program (EAP) for you and your immediate family, and
• Annual performance appraisals.

How to Apply

If this opportunity sounds like the right fit for you, we would love to hear from you.

To learn more about this position, please contact Council's Manager of Risk and Governance, Bernadette Anderson, at [email protected] or phone 0428 488 445 for a confidential discussion.

To apply, click 'Apply Now' on Council's Pulse Careers Portal and upload:

• A Cover Letter, and
• A current Resume.

Applications close at 12pm on Tuesday, 21 October 2025.

Please note that applicants may be contacted for interview prior to the closing date.