About Us
Home in Place envisions a future where everyone has access to safe, affordable housing within sustainable communities. Our mission is to provide homes, empower individuals, and support long-term tenancy stability. We integrate tenancy and property management with support services to help individuals maintain secure housing and enhance their social and economic well-being. Home in Place is a recognised Employer of Choice and we encourage and support workplace diversity.

About the role
The Housing Options Program 2IC is responsible for building and managing relationships, partnerships and networks between communities and Homes NSW to improve communication and enhance client access to services. Responsibilities include:

• In consultation with the Program Manager, provide leadership, management, and support to Housing Pathways staff to ensure high quality service delivery to our tenants, applicants, and stakeholders.
• Assist the Program Manager with probation and annual reviews and the implementation of performance improvement plans as required.
• Provide information, advice, and referrals to appropriate housing products, services, and external support providers.
• Coordinate and monitor case management plans in consultation with relevant specialists, agencies, and service providers.
• Develop and sustain local partnerships with other providers to develop stronger, connected communities.
• Support the professional growth of Housing Pathways and client service teams by identifying training needs, delivering on-the-job coaching, mentoring and guidance, and ensuring staff have the skills and knowledge to meet client needs effectively.
• Manage the intake, assessment and approval process for new applicants to the Social Housing Register and requests for transfer.
• In the absence of the Program Manager, conduct regular staff meetings.
• Facilitate the delivery of Temporary Accommodation and Private Rental Assistance products.
• Ensure allocations for all vacant properties meet required vacant and void timeframes.

Essential Selection Criteria
To be considered for the role, you must address these criteria in your application.

• Minimum Certificate IV in Community Services, Social Housing or other related discipline.
• Minimum 2 years' experience in Community Housing or related field.
• Experience using HOMES and RM8 OneTrim (desirable).
• Experience navigating Housing Pathways Policies (desirable).
• Experience working in a relevant sector including housing, homelessness, community services, family and domestic violence services;
• Demonstrated highly developed organisation skills and the ability to undertake tasks independently;
• Well developed and effective interpersonal, de-escalation and communication skills;
• Current drivers licence.

Job Benefits
In addition to an attractive salary package the successful applicant will also have access to:

• Salary packaging of $15,900 tax-free pay per fringe benefit year to increase your take home pay
• Annual training allowance and paid study days
• Paid Birthday Leave
• Flexible working arrangements with options for fortnightly or monthly RDOs
• Discounted gym membership
• Free, confidential counselling services via our EAP

How to apply:
When applying, please ensure you address the key selection criteria as part of your application.

Confidential enquiries may be made by contacting our HR Team on 02 4920 2600 or emailing [email protected]

Please Note: Applications will be reviewed on receipt, and the role will be closed once suitable candidates are identified. We encourage interested applicants to apply as soon as possible to avoid missing out on this opportunity.

At Home in Place, we are committed to upholding our values of sustainability, empowerment and collaboration. Our hiring process focuses on merit, skills, and potential, ensuring that each candidate is evaluated fairly and objectively. We welcome applicants regardless of age, gender, race, ethnicity, religion, disability, or any other characteristic protected by law. Our goal is to create a workplace that not only respects but also celebrates the unique perspectives and talents of each individual.

Home in Place is committed to upholding the highest standards of child protection, including fostering a safe and secure environment for all children.

Please note, agency referrals will not be accepted for this role.