Support Coordinator – Ballarat

West End Support Services, established in 2017, is a locally owned and operated registered NDIS provider. Founded by Managing Director Debbie Jew, our organisation was built on a genuine passion for delivering personal, participant-first services to people living with a disability.

We take pride in offering tailored supports that empower individuals to live with choice, dignity, and independence. Our vision is that self-determination and active participation not only enrich the lives of those we support but also strengthen families, build community connections, and foster inclusion across society.

About the Role

We are seeking a passionate and experienced Support Coordinator to join our dedicated team. This role is key in assisting NDIS participants to build capacity, understand their plans, and connect with the right supports and services.

We offer flexible working arrangements — part-time or full-time — to suit the right candidate. If you thrive in a values-driven organisation and are committed to delivering exceptional, person-centred support, we’d love to hear from you.

Key Responsibilities

Work directly with participants to coordinate and manage their NDIS plans.

Support participants to understand and implement their funded supports.

Liaise with providers, allied health professionals, and other stakeholders.

Ensure services align with each participant’s goals, preferences, and budget.

Maintain accurate and timely documentation in line with NDIS requirements.

Assist families and carers experiencing burnout by providing guidance and support.

Manage competing priorities and meet key performance indicators (KPIs).

About You

To be successful in this role, you must have:

Minimum 12 months of experience as a Support Coordinator.

Comprehensive understanding of the NDIS and its impact on people with disability.

Strong local knowledge of disability, mainstream, and community services.

Proven ability to work autonomously and manage multiple clients effectively.

Excellent written and verbal communication skills, including report writing.

Ability to advocate for participants and ensure services are aligned with their goals.

Sound time management and proven ability to achieve KPIs and manage billable hours.

Minimum Certificate IV in Disability, Community Services, or a related qualification.

Current NDIS Worker Screening Check (or willingness to obtain).

Why Join West End Support Services?

Locally owned and operated with strong community values.

Opportunities for professional growth and ongoing training.

Flexible hours and a collaborative work environment.

For a confidential discussion, contact our recruitment team on (03) 5336 4876 or email [email protected]
Apply now with your cover letter and resume, telling us why you’d be a perfect fit for the West End team!

Note: Must have a minimum of 12 months’ experience as a Support Coordinator
(Applications without this experience will not proceed.)