About the program

Each is proud to lead the Better Connect program – a transformative initiative delivering integrated, person-centred care across Central Queensland, Wide Bay, and the Sunshine Coast. Launched in 2024, Better Connect unites nine trusted community organisations (Each, Open Minds, Flourish, Stride, Refocus, Wellways, CQID, GWHC, and QuIHN) to simplify access to support and connect people with the right services—without the stress of navigating the system alone.

1FTE: Full-time ongoing position.

Location: Rockhampton / Darumbal region.

Salary: $51 - $54.39ph + Super + Not-for-Profit Salary Packaging up to $18,550

The role

We’re looking for a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways. In this role, you’ll be a key player in guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being.

Responsibilities include:

Lead the way for clients: Provide direct engagement and brief interventions to ensure smooth transitions and aftercare.

Collaborate: Work closely with internal teams and external partners to deliver comprehensive care.

Support clients: Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step.

Manage Care Processes: Oversee collaborative care planning, transitions between services, and aftercare.

Strengthen Partnerships: Build relationships with local hub partners and the lived experience workforce to foster community-driven care.

While this is not a traditional leadership role with direct reports, you’ll lead the care journey—coordinating support and collaborating across teams to ensure clients receive high-quality, person-centred care.

The ideal candidate will have:

Experience: Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches.

Strong leadership: You’ll take charge of client care and team coordination, ensuring clients receive the best possible outcomes.

Community-focused: Experience working independently and as part of a care team in community-based recovery models.

Collaboration Skills: Proven ability to engage and collaborate with diverse services and professionals in the mental health space.

Qualifications

Qualifications in psychology, social work, mental health nursing, counselling or a related field.

A maintained relevant annual registration and/or membership of professional body (preferred).

What’s in it for you?

At Each you’ll be supported to be your best. We provide:

Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.

Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.

Employee benefits - Maxxia offer a range of benefits to their salary packaging customers including cashback from over 400 retailers (including supermarkets, cinemas, travel, clothing retailers).

Corporate discounts - Retailers include JB Hi Fi, Haymes Paint & The Good Guys.

Relocation support: If you have relocated permanently for work purposes you may be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.

Career growth: Access a range of professional development opportunities, from leadership training to discipline-specific learning.

Free, confidential support – Our Employee Assistance Program is available for you and your family.

More leave when you need it – 4 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave.

17% annual leave loading (get paid more on your holidays)

Next steps

To view a copy of the full Position Description, visit each.com.au, go to ‘Work With Us’ > ‘Careers’ > ‘Open Roles’ and search for this position. Alternatively, for more information please contact Kim Reeves (Operations Manager CCQ) at [email protected]

Ready to make a real impact in your community? Apply now to join a collaborative, supportive team helping people access the care they need, when they need it.

We review applications as they come in, and interviews may occur during the advertisement period.