Join a Team Where Your Work Truly Matters

Each year, headspace helps thousands of young people aged 12 to 25, and their families and friends, access vital support through headspace services in over 154 communities across Australia, our online and phone counselling services, our vocational services, and our presence in schools. Wesley Mission Queensland is the Lead Agency for three headspace centres in Queensland – Capalaba, Hervey Bay and Maryborough.

At Wesley Mission Queensland (WMQ), we believe in care that goes beyond the clinical – care that connects. As an Intake and Assessment Advisor your role is responsible for coordinating the care care of the young people who are referred to the centre.

Why Join WMQ’s headspace Team?

Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care.

Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions.

Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being

Career development – Structured induction, mentorship, and professional growth pathways.

Free and Secure Car Parking – No more paid parking!! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work.

Team Culture – Be part of a collaborative, multidisciplinary team across diverse clinical settings that values your skills and wellbeing.

Team Culture – Be part of a collaborative and supportive team that values your skills and wellbeing.

Perks and Benefits – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more

Recognition Programs – If you thrive in an environment where we value recognition and rewarding employees on achievements, we take are acknowledged

Career Advancement Opportunities – We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.

Your Role as Intake and Assessment Advisor

You'll contribute to the development and provision of youth-friendly services to young people, their families and communities by:

Manage incoming referrals to the Centre and use appropriate phone triage and intake skills to assess referrals using psychosocial assessments

Actively and positively contribute to an Multidisciplinary Team environment which achieves best possible outcomes for young people, including attendance of young people’s case review, allocation, interagency and team meetings, and following organisational guidance from centre leadership

Ensure young people and their families are active participants in the development and review of treatment goals and planning, and that positive, professional relationships and rapport are developed and maintained with young people and their support networks

Relate to young people in a manner which is relevant and appropriate to their developmental and cognitive level of functioning, provide services in a youth friendly manner, and promote and adhere to youth-friendly practice principles

Complete case management tasks as required, including appropriate and timely liaison and referrals with internal and external staff, private practitioners, services, and agencies

This is a fixed-term position until 30/10/2027

What We’re Looking For

Tertiary level qualifications in human services, behavioural/social sciences, community services, psychology, social work, counselling, or other relevant health discipline which provides a sound understanding and knowledge of assessing and working with young people at risk, or Diploma or Certificate level related qualifications

Experience in an intake and assessment role within a multidisciplinary mental health setting or similar

Demonstrated experience working in mental health and/or in-depth understanding of the mental health issues affecting young people, and including best treatment options, support services and co-morbidities.

Knowledge and understanding of the theory underpinning evidence-based interventions and clinical practice as well as demonstrated excellence in their practical application.

Ability to work in a culturally safe, holistic, youth-friendly way with young people from diverse backgrounds

Demonstrated ability to identify, develop and maintain long term linkages and networks with a range of government, community, and corporate stakeholders to facilitate clear referral pathways for clients

Highly effective and professional verbal and written communication, interpersonal skills, and computing skills, including proficiency across the Microsoft Office suite.

A Valuable Addition, Yet Not a Must-Have!

Demonstrated understanding of working with Electronic Medical Records systems and/or Customer Record Management systems

Experience and/or qualifications in interventions specific to alcohol and other drug presentations

Essential Requirements

Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to travel for work

About Wesley Mission Queensland (WMQ)

Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Ready to Join Us?

Be part of something meaningful. Join a team that values you and the difference you make every day.

Click Apply today!

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.