CX Designer

About the Role

This is a pivotal CX Analyst position in our Customer Experience (CX) team, based in the Melbourne Head Office. You'll report to the DDX Insights & Performance Manager.

• Your mission is to transform complex consumer data into actionable insights and strategic recommendations.

Develop and implement advanced analytical models (like propensity models) and dynamic audience segmentations.

Design, build, and maintain interactive dashboards (e.g., Power BI) for efficient reporting.

Champion data accuracy and compliance to enhance CX effectiveness and data-driven decision making.

• Conduct deep quantitative research to understand consumer behaviour and drive acquisition, loyalty, and CLTV initiatives.
• 14 month contract with possilbity of extension

About the Company

We are a global leader in our field, with a portfolio of strong brands and divisions.

This role is critical for powering our various brands and divisions by building robust reporting

You will be instrumental in driving strategic decision-making within the CX function and across the wider organisation

We rely on you to enhance overall CX effectiveness and data-driven decision-making within the Group

• FMCG indsutry

Skills Required

You'll need a combination of analytical experience and technical expertise:

Experience: Proven experience, typically 3-5+ years, in data analysis, reporting, and business intelligence, preferably in a CX or marketing analytics context

Education: Bachelor's degree in a quantitative field (e.g., Data Science, Business Analytics, Statistics)

Modelling: Expertise in Python, R, and Excel for data manipulation and statistical modelling

BI & Visualisation: Proficiency in tools like Power BI and Tableau

Querying: Strong skills in querying languages including SQL and ETL processes like PowerQuery

Benefits

This is an opportunity to directly impact strategic outcomes and professional growth:

Impact: Deliver actionable consumer insights that directly support brand and division strategies.

Innovation: Drive reporting automation and explore the application of Artificial Intelligence (AI) in CX analytics

Collaboration: Work closely with senior leaders (Head of DDX Platform & Activation, Head of Customer Care) and directly with brands to deliver impactful recommendations.

• Strategic Role: Enhance consumer acquisition, loyalty, and CLTV through robust behavioural modelling

Ready to turn complex data into competitive business advantage? Apply today or email [email protected] for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.