Location: Sydney

Company: FeverUp

About Us: FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities.

About the Position: We are seeking a dedicated and enthusiastic Assistant Experience Manager to support our immersive experiences. This Assistant Experience Manager will be responsible for all daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

Operational Management:

Supporting the Event Manager by ensuring the quality of the experience taking place in the venue, including cleanliness of the site, site safety, and event operations.

Maintenance of roster and daily checklists.

Assist with ordering supplies, managing merchandise stocktake, and keeping operational expenditure (OPEX) low

Support opening/closing procedures, cover shifts and provide operational flexibility

Event Quality:

Ensuring the quality of the experience of events taking place in the venue.

Provide a welcoming and informative introduction to all guests and have passion for delivering positive experiences to guests.

Handle routine customer inquiries and issues

Monitoring guest satisfaction, gathering feedback, and regular reporting on experience quality to Event Manager

Team Leadership and Scheduling:

In the absence of Event Manager, supervise and support a team of guest attendants and technical staff, and assist training of any new staff where required.

Creating and managing staff rosters

Participation in management meetings with project manager

Health, Safety and Incident Management

Implement and monitor health and safety protocols.

Manage emergency procedures and implement first aid when necessary.

Formal incident reporting (e.g. for injuries or abusive behaviour) to project manager

Ensuring compliance with local laws and internal policies

Cross-Functional Liaison Work

Dealing with all contractors, suppliers, cleaning companies, and liaising with any external teams running an event on-site.

Assisting the communication with Marketing, PR, VIPs, and corporate teams for onsite activities

Must Have:

Minimum 1+ years of experience in events, entertainment, or hospitality

Excellent customer service and communication skills

Passionate about improving customer experience

Comfortable troubleshooting technical issues or reviewing system logs

Ability to work flexible hours, weekends, and holidays

Hold (or willing to obtain) First Aid certification and Working with Children Check (NSW)

Australian work authorisation is required for this position