We are seeking a Retail Manager to oversee the Galaxy Sports Shop within our state-of-the-art indoor sports facility. The role involves managing end-to-end retail operations, aligning product offerings with sporting events, driving sales growth, and ensuring excellent customer service. The successful candidate will lead a motivated retail team, optimise stock management during peak seasons, and contribute to the continued growth of our brand and community programs. This role is central to increasing retail revenue streams and ensuring the sustainability of the Galaxy Indoor Sports Complex as a multi-service business.

Key Responsibilities

• Oversee and manage overall retail operations at Galaxy Sports Shop.

• Work closely with sports operations teams to forecast demand and align retail strategies with tournaments, school programs, and community events.

• Develop and implement sales, promotions, and pricing strategies aligned with tournaments and peak seasons.

• Build supplier partnerships and source specialized sports gear and merchandise.

• Design store layouts and visual merchandising to highlight new launches and seasonal collections.

• Introduce new product lines based on customer feedback and market trends.

• Monitor sales performance, prepare reports, and manage budgets, cash flow, and profitability.

• Identify growth opportunities, including expansion into online sales.

• Recruit, train, and supervise staff, ensuring strong product knowledge and customer service.

• Develop schedules aligned with sports events and conduct staff performance evaluations.

• Deliver an engaging customer experience through expert advice, loyalty programs, and complaint resolution.

• Coordinate with sports operations to tailor retail offerings for schools, clubs, and corporates.

• Plan and execute marketing campaigns, promotions, and sponsorship tie-ins for sporting events.

• Strengthen the Galaxy Indoor Sports Complex brand through community-focused retail initiatives.

• Ensure compliance with retail, consumer, and OHS regulations by monitoring safe practices, managing risks, and conducting regular safety inspections.