Seen Technology is a leading digital signage and place-based visual communication company, utilising world-leading technologies. Seen Technology delivers integrated, innovative digital signage solutions to enable effective communication with customers and staff. Products include retail digital displays, LED screens, digital menu boards, interactive displays, and outdoor digital displays.

Reporting to the Client Experience & Technical Support Manager, the Technical Support Officer is responsible for assisting Seen by Dashing clients to rectify hardware and software issues related to their digital screen installations.

This is a diverse role involving configuration of equipment, providing technical support for Seen’s installed customer base, as well as some co-ordination of site works to rectify onsite issues.

The ideal candidate will bring a combination of IT hardware and software skills. The work is predominantly office based with some fieldwork. We have a work-from-home policy that provides for one day from home per week, commencing at the completion of probation period.

Responsibilities:

Provide support/help desk (phone and online) for the SeenCMP cloud-based digital signage management system for customers with existing installations

Preparation and configuration of hardware for digital display installations

Assist with the co-ordination of onsite works to rectify issues which cannot be solved remotely (liaising with clients, scheduling installers, organising equipment)

Quoting and despatch of replacement equipment to existing customers

Maintaining Help Desk Ticket Documentation in a timely and comprehensive manner

Other general administration activity including maintaining client records, project files, stock records, systems documentation and Seen's online knowledge base.

The ideal candidate would have:

Minimum of 4 years' experience in a Digital Signage or Hardware support role. Industry experience is an advantage but not necessary - we are looking for someone with the right attitude and transferable skills.

Working knowledge of Windows and Android operating systems, networking and scripting

Excellent customer service and communication skills

Excellent problem-solving and trouble-shooting skills

Good ability to multi-task/work under pressure to meet deadlines

Highly adaptable to changing work requirements

Personal initiative and ability to thrive in a fast-moving environment

Willingness to provide occasional after hours/weekend support