Technical Support Specialist (TSS) – Dairy Automation
Location: Melbourne, Australia

Company Description

At Lely, we believe in a sustainable, profitable, and enjoyable future for farming. Our mission is to make farmers’ work easier while ensuring animal welfare and improved productivity. Lely is an international family-owned business with its headquarters in Maassluis, the Netherlands. From our head office, we work closely with nine clusters, each responsible for a group of countries. These clusters oversee several countries within a specific region, facilitating the coordination and management of local activities.

In addition, we collaborate with over 200 franchise partners worldwide. These Lely Centers are responsible for the sales and service of our solutions. We are looking for a Technical Service Specialist for our Lely Cluster in Australia and New Zealand.

What is your role?
As a Technical Support Specialist (TSS), you will be part of our second-line support team, ensuring our dealer network and customers in Australia and New Zealand receive the highest quality technical assistance. Your expertise will directly contribute to the optimal performance of Lely’s innovative solutions, including the Astronaut milking robot and other automation technologies.

Key responsibilities:

Provide technical support for Lely equipment and automation solutions.

Troubleshoot and resolve complex technical issues escalated from field technicians.

Support the dealer network by delivering timely advice, solutions, and knowledge.

Collaborate with product specialists, R&D, and global teams to drive continuous improvement.

Contribute to the training and upskilling of technicians and advisors in the network.

Ensure service quality and compliance with Lely standards.

What is your experience?
We are looking for someone who thrives on solving technical challenges and enjoys supporting others with their expertise. With a solid technical background and strong communication skills, you will be confident in providing guidance and finding solutions under pressure.

You bring:

A strong background as a technician in dairy automation, milking equipment, or agricultural technology.

A solid understanding of dairy farm operations and the needs of farmers.

Proven ability in technical troubleshooting, diagnostics, and problem solving.

Excellent communication skills to support and guide dealer technicians.

A team-oriented mindset with confidence to manage complex cases and escalate when necessary.

Flexibility to participate in an on-call support roster.

Willingness to travel for on-site support and training (state, interstate, and international).

Why Lely?

Be part of a global leader in dairy innovation.

Work with cutting-edge automation technology that is shaping the future of farming.

Join a supportive team where your technical expertise truly makes a difference.

Continuous development opportunities with training and career growth.

Company car, laptop, phone

If you’re passionate about dairy farming, thrive on solving technical challenges, and want to contribute to sustainable farming solutions, we’d love to hear from you.