Intake Officer (Targeted)

Law Enforcement Conduct Commission

Temporary - Up to 12 months (with possibility of extension) | Sydney CBD based | Hybrid working options

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the essential criterion.

About Us:

The Law Enforcement Conduct Commission (LECC) is an independent body exercising royal commission powers to detect, investigate and expose serious misconduct within the NSW Police Force (NSWPF) and the NSW Crime Commission (NSWCC). The LECC also independently monitors and reviews the investigation of complaints by the NSWPF and the NSWCC about the conduct of their officers. In doing so the LECC recognises the primary responsibility of those agencies to investigate and prevent officer misconduct and corruption within those agencies, while providing for oversight of those functions.

The LECC works collaboratively with the NSWPF and the NSWCC to educate and promote the prevention and elimination of officer misconduct, particularly through the identification of systemic issues that are likely to be conducive to the occurrence of officer misconduct and corruption. The LECC also undertakes independent, real-time monitoring of critical incident investigations undertaken by the NSWPF and can make reports on the conduct of critical incident investigations by the NSWPF.

The LECC plays a key role in strengthening the integrity of law enforcement in NSW.

Find out more about the LECC: http://www.lecc.nsw.gov.au

About the role:

The Intake Officer (IO) plays a vital role in the efficient operation of the Intake and Assessment Team. The IO is responsible for managing all complaints received by the LECC in the first instance. This includes handling telephone calls, enquiries, and complaints, as well as entering them onto the LECC computerised case management system. The IO position requires good communication skills (both written and oral), attention to detail, and the ability to multitask effectively. The IO serves as the initial point of contact for individuals seeking assistance or reporting concerns relating to the NSWPF and NSWCC, making their role crucial in ensuring a prompt response by the LECC.

A full list of responsibilities can be found in the Role Description.

What you will bring to the role

Our ideal candidate will have:

Ability to analyse information received via telephone or in writing provided by members of the public, public officials, or other external stakeholders.

Ability to research and interrogate information held on database information systems.

Demonstrated high level attention to detail skills.

Good interpersonal, verbal and written communication skills.

Good telephone manner and the proven ability to convey information over the telephone with clarity and patience.

Ability to work under pressure and meet deadlines.

Knowledge of, or the ability to acquire a good knowledge of the Law Enforcement Conduct Commission Act 2016, and other relevant legislation, policies and procedures.

How to Apply

Please submit your up-to-date resume (maximum 3 pages) and a cover letter (maximum 2 pages) outlining your relevant work experience and answers to the target questions below: