We are Videocraft. We spend our days dealing with some of the coolest equipment the TV and content creation industry has to offer. We get to sell products and build solutions that make us one of the most loved players in the industry. Just read our reviews. We deal with videographers, broadcasters, sports leagues, production companies, content creators, editors and more, and we love what we do. We have been around for over 50 years, but we are constantly reinventing ourselves to stay relevant with the changing world.

We are offering an excellent chance join our team in an ‘entry level’ position which will provide the successful candidate with an outstanding opportunity to build on your technical/digital media skills and interest, whilst you work closely with an exceptional team of experienced specialist professionals and high quality customers and vendors.

Key responsibilities include:

Providing installation and support in the field for systems and supporting senior engineers and projects

Internal IT maintenance

Technical workshop tasks, including pre-build and testing

Processing of RMAs (returned materials)

Repairs to specified vendor products (including Dejero and Kiloview products)

Set up of our training room in readiness for scheduled training sessions

Provision of technical support to our client base

Assisting with and executing instructions from the Project Delivery Manager during projects and roll outs

Become proficient with internal systems and platforms

Researching and problem solving complex issues

Providing excellent customer service at all times

Contributing positively to our team culture

The desired skills and proficiencies we are looking for include:

Research and problem-solve complex issues

Apply exceptional attention to detail

Think both analytically and laterally and demonstrate strong time management and organisational skills

Demonstrate exceptional communication, interpersonal skills and a desire to succeed in all endeavours

Contribute to a strong and collaborative team environment

Possess a working knowledge/understanding of:

Server maintenance: Windows Server, Linux Server

Client operating systems: Windows, macOS, some Linux

Directory service: Active Directory Domain Services, including Azure AD

Cloud Experience: Microsoft Azure, Microsoft 365, SharePoint

Virtualisation: VMware vSphere, Microsoft Hyper-V

Networking: LAN, WAN, Wireless infrastructure, network security (CCNA ideal)

Data backup solutions: Veeam, LTO infrastructure

Networking and security experience

Scripting: Bash, Python, PowerShell

The following would be highly advantageous:

A passion for technology and, in particular, digital media functions with previous employment experience in this market being highly advantageous

Some experience of video editing applications, preferably Adobe Premiere Pro & Creative Cloud, and Avid Media Composer.

This is a genuine career opportunity for someone who wants to progress their career and if this is you, we'd love to hear from you.