About KWILS

Katherine Women's Information and Legal Service (KWILS) is a specialist Women's Legal Service based in Katherine, Northern Territory, on Jawoyn, Wardaman, and Dagoman country. We provide free legal services for women experiencing disadvantage across the Big Rivers region, with a focus on family and civil law, including domestic, family, and sexual violence, child protection, and victims of crime compensation. Through a culturally sensitive and trauma-informed approach, we offer legal advice, representation, and integrated support services to create a holistic client experience. Our work also includes community legal education, advocacy, and law reform to advance women's rights.

KWILS is committed to diversity, inclusion, and creating a safe, collaborative, and empowering workplace. We encourage applications from people of all backgrounds, particularly Aboriginal and Torres Strait Islander people, and we provide reasonable workplace adjustments to support accessibility. Our team benefits from generous leave entitlements, a strong well-being program, and a supportive environment where all staff are valued and respected.

Position purpose

The Intake and Support Worker is a vital first point of contact for clients, playing a key role in assessing needs, triaging clients based on urgency, providing immediate support and connecting individuals with appropriate services. Their work ensures timely access to assistance, promotes client wellbeing, and is essential in creating a supportive and accessible pathway for clients engaging with KWILS.

This position is offered as a 15-month parental leave cover contract, with full onboarding and support provided.

Main responsibilities

Client intake

Manage requests for legal advice/assistance, directly from clients, through referrals from service providers and Supportlink.

Triage all incoming matters/requests for assistance appropriately, identifying urgent matters based on set criteria and risk factors.

Complete client intake checklists and obtain relevant documents to ensure service delivery to clients is managed seamlessly, and client information is up to date.

Collect client information essential to legal and support appointments in an accurate and non-judgemental manner.

Provide efficient and effective customer service to clients and stakeholders, including making client and office bookings and contributing to the maintenance of KWILS' electronic office diary.

Maintain strong working relationships and knowledge of stakeholder roles and services available to clients.

Coordinate interpreter services for clients requiring language support.

Client support

Facilitate referrals to clients as directed by the Support and Connections Leader.

Provide discrete support services to clients when required including: client pick-ups and drop offs; referrals to external services; and support for clients during KWILS legal appointments

Provide and manage the safe phones for eligible clients, providing updates to SCL when required.

Attend Katherine-based meetings as required by the Support and Connections Leader.

Liaise with local services on behalf of clients (as required).

Data and record keeping

Accurately enter/record client and project data in the KWILS file management system (ActionStep) promptly produce regular reports for colleagues as required.

Ensure filing and record-keeping systems are maintained and current.

Contribute to the review and development of KWILS' record keeping processes, including templates.

Organisational responsibilities

Support the ongoing improvement and implementation of office operating procedures and routines.

Provide back-up reception support when needed.

Other tasks within your skills and competence as required.

Required qualifications/or accreditations

Maintain a valid Working with Children's Check and satisfactory National Police Clearance.

Valid driver's licence.

Australian work rights are required for this position.

KWILS Benefits

SCHADS level 3.1 - 3.4 equivalent salary ($76,372-$81,905) depending on skills and experience)

12% superannuation

KWILS Bonuses

KWILS are happy to offer additional bonus conditions that are reviewed periodically, these include:

3% annual retention bonus, paid each year through to 2030

Annual pay point progression within classification based on anniversary milestones

6 weeks annual leave, with 17.5% leave loading, giving you plenty of time to explore the Katherine region

Tiered personal/carer's leave, increasing with years of service (up to 16 days from year five)

12 weeks paid parental leave (or 24 weeks at half-pay) after 12 months of service

Relocation assistance to help make this vibrant regional community your new home, including the option to have a KWILS team member inspect rental properties on your behalf prior to moving

Service vehicle and travel allowance for work-related travel

NFP salary packaging up to $15,899 tax-free annually

Meals and entertainment packaging up to $2,650 per year

$1,000 annual professional development budget, plus funded access to relevant training and CPD

Access to our Employee Assistance Program (EAP), with a choice of two service providers

To view the full position description including selection criteria, please visit Working with KWILS.

If you want to know more or have any questions, please feel free to give us a call on 08 8972 1712.