IMPORTANT (read prior to applying)

All applicants interested in applying for this position must follow the Application Process, instructions for which can be found at the bottom of this advertisement. Applicants who fail to follow this process will NOT be considered i.e. applications submitted through SEEK or via email will NOT be considered.

Reports to: Manager, Sunshine Coast; Coordinator, ADFV

Location: Nambour QLD

Employment Type: Full-Time (76h 00m per fortnight) Fixed-Term (until 10 July 2026)

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 4 ($44.81 to $48.22 per hour)

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual, family and community life. Establish in 1976 as a Sunnybank Family Support, Kyabra continues to provide support and training to thousands of individuals, families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more, visit our website (https://kyabra.org/careers-jobs/).

THE ROLE

At Kyabra, the Intake and Assessment team is responsible for providing an initial point of contact in relation to community members who present to the organisation for assistance.

The Intake and Assessment Worker, Accommodation and Domestic and Family Violence (ADFV), will focus on assisting community members in relation to domestic and family violence and/or housing issues. This role will work in conjunction with the Manager, Coordinator and other team members and be primarily responsible for:

Initial needs identification and assessment for community members who contact the organisation for assistance.

The provision of relevant information and appropriate referral pathways (either internally or externally), including brief intervention work if/when required.

Providing initial support and advocacy to community members, particularly in the housing and homelessness support area as well as Kyabra’ community finance programs.

The position involves initial phone-based intake and assessment for community members presenting to the organisation. Some outreach and/or case management will also be required based on operational need.

The successful candidate is also required to be available for an on-call roster.

REQUIREMENTS

A bachelor’s degree in Social Work/Human Services or similar.

Demonstrated knowledge of, and experience working in, intake and assessment in the community service sector, including the use of client management systems (e.g. QHIP), as well as experience in the following areas: intake and assessment, domestic and family violence, housing/homelessness, disability, and mental health.

Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work with community members using a strengths-based approach.

Cultural competency, including a demonstrated understanding of, and experience with, working with people from CALD backgrounds.

Strong communication, interpersonal and organisational skills, including an ability to work autonomously or as part of a team, and adapt to various circumstances as necessary to support community members.

Intermediate computer literacy skills, including familiarity with Microsoft 365 Office Suite.

A valid open driver’s license (Queensland).

A valid Blue Card (Working with Children Check) or eligibility to attain one as well as a willingness to partake in any other required police/history checks as required by the organisation.

Desirable

Experience working in the housing and homelessness sector.

Knowledge of client management systems and the ability to rapidly learn new systems such as QHIP and/or other databases is highly desirable.

APPLICATION PROCESS

Submit your application through BambooHR, accessible via the position listing on our Careers page (https://kyabra.org/careers-jobs/).

Your application must include:

A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position.

Current resume/CV.

Reponses to all selection criteria questions.

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. Applications submitted through SEEK or via email will NOT be considered.

A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2025/09/PD_Intake-and-Assessment-Worker-ADFV.pdf.

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or [email protected].

Applications close COB (4:30 pm) Monday 29 September 2025.