Senior Delivery Lead - NSW Data Analytics Centre (DAC)

Clerk Grade: 9/10

Annual Salary Range: $129,464 - $142,665 + superannuation

Employment Type: Temporary (until 30/06/2026), Full-time

Location: McKell - Haymarket, Sydney / Hybrid

• Play an influential role in the delivery of high-profile projects
• Support a variety of outcomes across NSW Government
• Working with genuinely awesome, ambitious, and collaborative people.
• Make a difference to the people of NSW
• Great exposure to cutting edge technology

Our Mission

The NSW Data Analytics Centre's (DAC) mission is to build world-class capabilities in whole-of-government data analytics to improve outcomes for citizens of NSW. In a world of increasing complexity and rapid change, data analytics has the potential to deliver innovation in service provisions and improve outcomes by generating new perspectives. The NSW DAC was the first of its kind in Australia, and a model now being replicated in other jurisdictions.

The Data Analytics Centre (DAC) exists to lead a whole-of-government approach in tackling some of the State's most difficult policy challenges. Using DAC's Data Analytics Platform, the DAC works to connect data, people and insights to build world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW.

Take a look at our website at https https://data.nsw.gov.au/nsw-data-analytics-centre to learn more about us.

The Role

An exciting opportunity for a Senior Delivery Lead to join the NSW Data Analytic Centre's diverse and collaborative team, engaging with various partners both internally to the Department of Customer Service (DCS) and across the NSW government sector.

As Senior Delivery Lead, you will manage and coordinate the development and implementation of agency projects to support key government initiatives such as the Premier's Priorities. The DAC as a provider of advanced data analytics and data services capability which aid in development of data driven decision making, evidence-based policy making and service delivery. The role actively contributes to a high performing team environment, providing excellent customer service and enabling continual service improvement practices.

Key responsibilities include:

• Quickly establishing high performing, self-organizing Agile squads to deliver customer outcomes
• Lead and facilitate Agile ceremonies and provide coaching for new team members.
• Identify, mitigate, and escalate issues and risk where appropriate.
• Build strong relationships with customers and partners
• Draft and maintain a range of Agile Project delivery related artefacts, documents and status update reporting communications.
• Lead the use of data, apply appropriate methodologies, research, and analysis to deliver on the DAC's goals, targets, KPIs and strategic priorities.
• Lead the development of high-quality data analysis and reporting.
• Lead engagements with customers to collaborate on then planning of projects to enable delivery and a sound assessment of outcomes.
• Contribute to the identification of opportunities to develop and maintain strategic relationships across government, industry, and the community.
• Provide coaching and mentoring to other team members to achieve high levels of performance in meeting the project/unit objectives and a culture of ongoing capability development.
• Contribute at a senior level to the overall management and strategic development of the business unit and perform duties as required by the Director, Data Services

Key Skills and Experience to be successful

• Relevant tertiary qualifications (technical or I.T. related)
• Demonstrated currency of knowledge in the areas of agile delivery and project management.
• Strong communication, presentation, and collaboration skills - Experience in ensuring that key relationships, internally and externally, are managed effectively and alignment is achieved across all teams.
• Display the key behaviours of an agile mindset - Trust, Transparency and Collaboration
• Ability to work through a range of complex matters and conceptual issues to recommend practical solutions, often within limited timeframes.
• Translate technical and complex information into plain English in an environment of divergent stakeholder perspectives.
• A general understanding of data technologies and analytical methods

Highly Desirable

• Extensive experience as Project Manager, Delivery Officer, Delivery Lead, Technical Project Management or Technical Business Analysis and
• A strong background in the planning and delivery of technical solutions across the I.T. landscape
• Senior leader, customer engagement and senior account management skills
• Strong understanding of the Agile Methodology and extensive experience in its practical application to support the delivery of large project portfolio
• Experience in relationship management with government agencies, private industry, peak industry advisory bodies, the public, committees, and other groups.

Who You Are

• You have a passion for working with people and believe in the power of empowered Agile delivery teams
• You have a pragmatic approach to preaching agile methodologies
• You know how IT projects work - and you love delivering outcomes for our customers
• You're someone who is highly organised and ready to go. All the time.
• You understand the challenges our customers go through to move from a project to an outcome-oriented mindset, and you're willing to help them with it
• You're a natural at building trusting relationships in the team and with our customers.
• You thrive when collaborating with others to make things happen
• You have a good sense of direction and can inspire others
• You walk and talk the live values everyday: Integrity, Accountability and Trust
• Able to manage multiple concurrent work streams.
• Ability to declutter complex problems into manageable chunks

Why the DAC and the Department of Customer Service

The Department of Customer Service (DCS) is the newest agency in the NSW Government. We are a central agency of Government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes.

The DAC is committed to building a culture of highly engaged and talented people, all working together in a collaborative and high-performance culture which facilitates career mobility and diversity. Our culture is underpinned by the NSW Public Sector core values of Excellence in Service, Integrity, Accountability and Trust and a clear set of expected behaviours.

In addition, see why you should work for NSW at http://iworkfor.nsw.gov.au/why-work-for-nsw

We also recommend looking at the Department of Customer Service website at: //www.linkedin.com/company/nswcustomerservice/about/ to learn more about us.

How to Apply!

Department of Customer Service is a diverse organisation that values excellence in service, integrity, accountability and trust. We look forward to building an even more diverse organisation and encourage applications from Aboriginal and Torres Strait Islanders people, people from diverse cultural backgrounds and people with disability.

To apply for this role please apply online via www.iworkfor.nsw.gov.au

Your application should include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.

A Talent Pool may be created for future on-going and temporary roles and is valid for a period of up to 18 months

Role is temporary (up to 30 June 2026) with the possibility of extension or conversion to on-going

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 13 October 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process