Established in 2000, ITSM is a global market leader in digital marketing, creativity, analytics, e-commerce, and technology.

At ITSM, we foster a culture of innovation, collaboration, and inclusion. Guided by our core values of respect, inclusion, and teamwork, we aim to cultivate an environment where creativity flourishes, and ideas are valued. We believe in empowering our team members to reach their full potential, through continuous learning and growth.

Located in a new office close to the CBD, we offer competitive employee benefits, including onsite gym, sports and activities, regular catered lunches and events, and more! We are defined by our intercompany collaboration, unparalleled execution of big ideas, and our great company culture. At close to 500 employees, we have the security of a big company but the fun and culture of a small one.

Read more on our website: https://itsm.digital/

Who we’re looking for: We’re looking for a curious, enthusiastic and detail-oriented new starter to join our team of Fraud/AML professionals in ITSM’s growing Risk Management department.

What you’ll be doing:

The role involves, but is not limited to –

Account screening to identify and action fraudulent customer profiles

Identification and investigation of suspicious/unusual behavioural indicators

Enhanced Due Diligence screening and reporting on high value / high risk accounts

Employing open-source intelligence gathering techniques to mitigate fraud and AML risks

Liaising with the business and other stakeholders on Fraud, AML/CTF matters

Compiling chargeback reports & data entry/reconciliation of charged back/disputed transactions against customer accounts

Screening and profiling of new and existing customer accounts for Fraud and AML risks

Desired Skills / Experience:

Excellent communication skills (written and verbal)

A keen eye for detail

Methodical and systematic approach to work and time management

Enthusiasm and an ability to be agile and adapt quickly to new business/operational requirements

Intermediate to advanced working knowledge of Microsoft Excel

Benefits:

At ITSM, we place a premium on the employee experience. As an employee you can take advantage of a number or perks such as:

Training and development opportunities

Well-equipped onsite gym and a wide range of lunchtime sports and activities

Catered lunches up to twice per week, free barista-made coffee

Fruit, salad, and beverages

Brand new office with excellent end of trip facilities

Discounts for gyms, health insurance, local restaurants, and more

Relaxed dress code

Friday drinks, multiple company-wide and smaller team building events throughout the year

Generous Parental Leave policy

Competitive salary package

Employee Assistance Program

Option for one day WFH at conclusion of probationary period

How to Apply:

Please apply by clicking below and providing

A current resume or CV

A cover letter outlining why you think you’d be the best candidate for this position.

Application Deadline: 31st October 2025

Please note that in order to be considered for the role you must hold full Australian working rights.

Diversity and inclusion:

Diversity and inclusion are fundamental values at our company. We believe that a diverse and inclusive workplace drives innovation, fosters creativity, and strengthens our team. We are committed to creating an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work every day. We actively seek to recruit, develop, and retain individuals from all backgrounds, cultures, and perspectives.