Talent International is currently recruiting for an APS3 Participant Support Officer x 4 to work for one of our Federal Government clients based in Surry Hills. The position is a 12-month contract role with the possibility of extension and pays $37.36/hr + Super.

7.5 hours per day and 38 hours per week

Key Responsibilities

• Manage and resolve participant matters in line with the NDIS Act.
• Provide front-of-house reception support, including assisting participants at self-help kiosks and with online services.
• Handle customer enquiries, provide accurate information, and refer clients to relevant government or community services.
• Manage shared inboxes, appointments, and telephone enquiries.
• Provide operational and administrative support to the team.
• Coordinate participant appointments, ensuring accessibility of facilities.
• Conduct research and prepare reports, correspondence, and records.
• Complete data entry tasks and follow up as required.
• Record complaints and feedback in business systems.

About You

To be successful in this role, you will demonstrate:

• Strong organisational and prioritisation skills to manage multiple tasks and meet deadlines.
• Effective teamwork and collaboration skills.
• Excellent verbal and written communication abilities.
• Problem-solving skills and a solutions-focused mindset.
• High attention to detail and accuracy in all work.
• Adaptability to respond to changing priorities.

Knowledge & Skills

• Understanding of the NDIS objectives and its impact on participants.
• Knowledge of confidentiality, privacy, and good record-keeping practices.
• Familiarity with stakeholder communication protocols.
• Proficiency in the Microsoft Office Suite and related tools.
• Experience using PACE (highly desirable).
• Ability to conduct research and analysis to support reporting and administration.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / [email protected] for a confidential discussion.